WIFI 7 Smart Hub Pro - SIP ALG

Stevemac78
Visitor

‎08-01-2025 01:54 PM

Hello

I have recently signed up for the 1.6 GBPS service, and I'm being told by my VOIP provider that SIP ALG is in operation on my router. I need to turn this off. I can't see any settings in my router. Please help?

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4 REPLIES 4
WillKirk
Skilled Contributor
Skilled Contributor

‎08-01-2025 02:01 PM

You can neither turn SIP ALG on or off using that router, Smart Hub Pro or Plus. To have that setting you would need to be using a third party router that has the SIP ALG ability and user changeable setting.

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JimM11
Brilliant Contributor
Brilliant Contributor

‎08-01-2025 02:50 PM - edited ‎08-01-2025 03:06 PM

@Stevemac78 Does the VOIP service that you have got, recommend any specific routers that work on there system. With the EE Pro VOIP is designed and inbuilt for the DV system of EE only, and if it is a clash with your VOIP service, then there will be no choice but to replace your router.

Only other info i could find so it may be worth trying.

BT

  • Disable SIP ALG option is only available on BT Business Hub versions 3 and higher.

Cisco (non-ASA)

  • Find SIP Fixup
  • On General Routers, apply the following: 
    • no ip nat service sip tcp port 5060
    • no ip nat service sip udp port 5060
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richardgc1
Investigator
Investigator
In response to JimM11

‎07-05-2025 03:27 AM

Goddamn I wish I'd remembered this as I've literally today switched from Sky whose router supports ALG.

I wonder if i could set that router to disabled SAP and use it as a bridge straight to the new smart hub plus?

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to richardgc1

‎07-05-2025 07:40 AM

@richardgc1 Not going to be much help for you now, EE Stuffed up the FW to the router, threw the toys out the pram and well long story short now back at sky with a perfectly working ISP router again.

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