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Broadband router issues.

NeilBaines
Visitor

Hi

I've had broadband issues since yesterday evening. My router seems to be on a loop: green light will come on for about 10 seconds, then green light will flash for a few seconds, then red light will flash for a few seconds then no light at all before the process repeats itself.

 

No issues locally when  I've searched, I've restarted my router, and also done a hard reset (pin in the hole to reset) but the same issues continue.

 

Anyone...?

2 REPLIES 2
Leanne_T
EE Community Support Team

Hi there @NeilBaines 

Thanks for coming to the community. 

If this is still happening for you, please get in touch with our broadband guides and they will get the connection looked into.

Our Contact Us To Request Technical Support for Broadband and Landline page has ways to get in touch. 

Leanne.

XRaySpeX
EE Community Star
EE Community Star

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP