06-05-2025 08:03 AM
Hi
I've had broadband issues since yesterday evening. My router seems to be on a loop: green light will come on for about 10 seconds, then green light will flash for a few seconds, then red light will flash for a few seconds then no light at all before the process repeats itself.
No issues locally when I've searched, I've restarted my router, and also done a hard reset (pin in the hole to reset) but the same issues continue.
Anyone...?
06-05-2025 04:22 PM - edited 07-05-2025 08:40 AM
Hi there @NeilBaines
Thanks for coming to the community.
If this is still happening for you, please get in touch with our broadband guides and they will get the connection looked into.
Our Contact Us To Request Technical Support for Broadband and Landline page has ways to get in touch.
Leanne.
06-05-2025 10:16 PM
What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?