Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.On going to the web interface I noticed that the WAN speed is set to 100 mbps.When I plug in my Smart Hub Plus it is 1000 mbpsAny ideas what the issu...
Afternoon, I’m swapping over to your Broadband, and was asked for information regarding this, if I owe the other company any payment. I can’t find the email for thiscan you help
If I want to eventually use a 3rd party mesh system after getting EE broadband, do I just need to set aside the EE router and plug one of the mesh boxes direclty into the BT Openreach ONT/Modem?Also - does this mean that an landline I have specified...
I have the all singing all dancing always connected broadband (4g hub kicks in if internet goes down)2 days ago main hub stops working 4g kicks in,so far so good.until I phone tech support after numerous test the main hub is found to be faulty new o...
Transferred to EE from BT nearly 12months ago but the last week I've had intermittent connection. The last 3 days has been horrendous with the router flashing orange for long periods of time and not connecting . I have rebooted, factory resetted t...
Since been forced to upgrade from BT to ee by a lady in one ee shop, my home broadband gone completely slow and bad. Apart from all the issues and phone calls, my ee app doesn’t pair or connect to the hub, so can’t do parental controls and other thin...
Fast fibre upgrade, now good signal but no wifi. Engineer came tried 3 different routers and new cables, still no wifi. Said fault due to Openreach installation, but Openreach check line when booked say no fault and close fault. Stuck with no wifi an...
Using a Service that uses cloudflare which struggles to always keep connected. on making it work on my broadband i had to switch off IPv6 address allocation under http://192.168.1.254/IPv6.htm . it got me thinking why have i got to do this if EE are ...
LOS light is solid red. I don't have a mobile phone, and it will not let me complete the network tests without supplying one. Wont let me book any sort of repair either.
