Smart Hub Pro WAN speed limited to 100 mBPS

[Ewan15]

I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.

On going to the web interface I noticed that the WAN speed is set to 100 mbps.

When I plug in my Smart Hub Plus it is 1000 mbps

Any ideas what the issue could be?

[XRaySpeX]

Which EE BB plan are you on including its speed?

Show us the page you see this on?

[JimM11]

@Ewan15 Have a close look at the Pro router wan socket to see that there is a pin not out of alignment, need all 8 connections to get 1000 speed, one bad pin will do it, Status in the web manager will show you the link to the ONT.

[Ewan15]

@JimM11  Turns out the built in cable I was using was a built in BT CW1308, which whilst containing 4 pairs, is not a network cable. My Previous two routers SH2 and Smart Hub Plus were able to get 920mbps out of it, (its officially rated at 35mbps for data!)  despite it being wired differently at one end from the other. The Pro is very sensitive to crosstalk and the resultant drop in signal strength.

[JimM11]

@Ewan15 That is why i said throw a couple of Gb/s switches in, the PRO has 2.5Gb/s ports, they may not like the cable - cable connection, but the switch will act as a lower speed buffer.... And wiring should be point to point or correct crossover if you care to look at the EIA spec T568A or T568B. Something like the TL-SG105S.

[Ewan15]

@JimM11  It must have been correct crossover otherwise it would not have worked at all

[JimM11]

@Ewan15 Looks like you need to pull a new CAT 8 cable in then and get the max speeds that you need.

[Stupot7783]

My EERO mesh keeps getting capped at 100mbps also but when I take out the Ethernet from my EE Router and plug it back in to port 1 it goes back up to 1000mbps. 

[JimM11]

@Stupot7783 If you are having issues with the Network port sync speed and we are still dealing with a Pro router or Smart wireless, then would advise either to put a 2.5Gb/s switch between and/or look at cable type and distance off said cable.

Port negotiation is a two way street so is either the Pro or the Eero that is oops over time. Out in forces the negotiation again.