Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44388 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86038 Views
  • 11 replies
  • 12 Helpful

Resolved! Can I hardwire all my EE Wi-Fi discs?

I’ve had to wire one of my EE discs due to the distance of it which has immediately fixed my issue. However, I wondered if there was any issue with wiring all 3 of my discs via Ethernet? My plan would be to use one port on my router with a small swit...

Aukeylux by Investigator
  • 1797 Views
  • 11 replies
  • 3 Helpful

New EE Router Connections issues

Hi I am after some help. I have had this new hub for a few weeks with the new superfast speed. I have a PC, that was connecting to my previous EE hub without any issues via wifi. Now the PC keeps dropping its signal and at best is only get one bar fo...

yas79 by Contributor
  • 510 Views
  • 2 replies
  • 0 Helpful

Resolved! WiFi c

I've recently got EE broadband and I can't use the WiFi controls I've rebooted the modem and deleted and re-installed the app but all it does is says is installing update and never goes off that page for me to use it 

Duttz1 by Investigator
  • 525 Views
  • 8 replies
  • 0 Helpful

Resolved! Merge EE ID's after moving from BT

a long story short..(sort of)I moved from BT broadband with a BT ID recently to EE. I had an old EE ID for Mobile (which I now moved to another provider). The transfer to EE from BT broadband using my existing EE ID wouldn't work so I was advised to ...

Kielty1 by Contributor
  • 837 Views
  • 4 replies
  • 1 Helpful

Sky Go app not working

I am unable to open Sky Go app on my MacBook Pro but works fine on the iPhone? called sky and they suggested it was a filter on my Broadband account? anyone know a solution.. cheers

IP address

Hello,Hopefully someone can help me with this enquiry.I recently moved from EE 4G Broadband to EE Fibre.   My 4G router had an IP of 192.168.1.1/24 which allows me to see my CCTV cameras.   With the new Fibre Modem, it has an IP address of 192.168.1....

EE APP WONT PAIR

My app won’t pair with my smart hub I need the internet to be setup instantly as I work from home and without it I lose out on my wages

RWMoss by Investigator
  • 372 Views
  • 3 replies
  • 0 Helpful

Resolved! Moving from BT to EE Broadband -email & Norton

Just signed new order for EE Broadband 900 currently on BT fibre (not full). The BT currently has Norton, can’t seem to find what comes with the EE, seems confusing. Also does anyone know if there are any possible issues with BT mail service address....

NigelTu by Investigator
  • 3019 Views
  • 12 replies
  • 5 Helpful