Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Im due to have my services go live tomorrow. Had an email to say my EE TV is due to go live but no confirmation on the broadband. The only thing I received was a text about a week ago saying waiting on confirmation from Openreach.How will I know if t...
My WiFi went from BT to EE after the merger and it’s just made paying my bills a lot harder. My WiFi doesn’t show up on either the BT app or the EE app. All I can see on my account is my phone bill please help me
Having been with EE for mobile for a significant number of years, they were my first choice for switching broadband.WHAT A MASSIVE MISTAKE!!!Ordered broadband on 22 Feb and was given an activation date of 7 March, this never happened, excuse given - ...
Was with BT for a number of years, aside from the odd issue my connection was rock solid and had Halo 3+ 900mbp FTTP, however saw the new EE announcement with the 1.6Gbs speeds and WiFi 6 Hub and thought I'd upgrade. Waited a cople of weeks for the ...
Hello Community,I've noticed that some of our orders for TV and broadband services have been getting canceled, and I'm trying to understand the common reasons behind these cancellations. Could any engineers or experienced members shed some light on t...
Hi all,After some advice. I'm with Sky and have given them notice to cancel for 15th May. I've signed up with EE Broadband, but the first available activation date was 16th May. so have signed up with that.Have I done this correctly? I can't tell whe...
I just renewed my broadband and have a hard credif search appearing on my file. Can someone explain why?
Hi,I've purchased a 30-day pass to use an EE Wifi Hotspot. The signal is strong where I live and the speed of internet is fast, but periodically and randomly the wifi will just timeout even when I am using it; which is really problematic when on vide...
I signed up for move from BT for BB TV and phone as well as mobile. Went live yesterday and I've spend hours on the phone as never got a single confirmation e mail. They told me they will write to me instead as my BT internet email is not recognised....
Basically dealing with these lag spikes for months now, the internet basically completely cuts off (the black markings) every so often and if it doesn't, there's usually a huge ping spike which is as good as losing connection too.Is there any way to ...
