Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
In 2017 I was enjoying speeds of 35mb with BT.This dropped to 24mb in 2021 and I was told it was the best speed we could have which meant dolby atmos, dolby vision and UHD were all disabled making my thousands of pounds of AV kit surplus to requireme...
EE mobile customer for years, trying to switch to EE Broadband but keep getting error messages.....is this an EE error? Any suggestions how I resolve this without sitting on the phone for ages?
Setup the EE Smart Hub Pro and the EE Smart Hybrid Connect today.No matter where I put the hybrid connect in the house, downstairs, upstairs, front, back, left or right, all I get is one bar in the signal display and in the EE app and OK for the 4G c...
My router keeps going solid orange at certain times if the day. It was placed in the correct position by the ee engineer. Why does this hapoen. It seems to start at about 11 pm and continues into early morning. Help please
My New broadband with EE should start today but I have not yet received my wifi hub
Just upgraded from BT to EE but the Hybrid Connect device will not power up and has no lightsMaybe power pack or devicecalled EE but only option seems to be raise a fault whixh is tested by a bot and comes back OkHow do I speak to a human to swap ou...
upgraded to wifi7 and received today Smart Hub Pro and 1 satellite. I was told over the phone that it came with 3 satellites. I even asked if i could have 4 and was told to try the 3 1st of all.
two questions on EE Smart Wifi Prohow do i setup the extender with a permanent ethernet backhaul I can pair via ethernet and have a solid aqua light but no wifi available after pairing. Is ethernet backhaul an option?second question, is their an op...
Is anyone else having problems getting into their account, tried both broadband and mobile but for weeks keep getting the same old message. There is a problem and we are working hard to fix it.
Why do I get this message?I can’t get any info on why my internet and landline are down.‘This service isn’t working right now Please try again later or contact us for support.’
