Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45914 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89397 Views
  • 11 replies
  • 12 Helpful

Lost fibre broadband

I have been a customer of BT for 5 yrs with no problems at all. Come renewal time about 6 months ago i was told BT were merging with EE and if i wanted to stay where i was then i would need to change to EE.i was sent a new ee hub and all was well for...

UDM FTTP - Openreach Nokia ONT

I've recently had EE FTTP setup and installed - All working good with the Smart Hub Plus.Ideally, I'd like to use my UDM straight into the ONT - I've tried setting that up with PPPoE and username/password bthomehub@btbroadband.com / BT, auto DNS, but...

Assign device to 2.4GHz on Smart Hub

I have a 'Smart' Aqualisa shower that will only work in a smart way if connected to a 2.4GHz wifi network. I can't find an option in the Smart Hub configuration that allows manual allocation of 2.4GHz to selected devices. I can, however, just switch ...

Colhew by Investigator
  • 2420 Views
  • 5 replies
  • 6 Helpful

Broadband

HiWe've been upgraded to a Smarthub plus from BT but are having lots of issues.Numerous websites won't open on our devices-  for instance BBC iPlayer and Google.co.uk - but others including Google.com do open and work normally.If we turn broadband of...

Monk77 by Investigator
  • 830 Views
  • 7 replies
  • 0 Helpful

Broadband fast then slow

I've got a new install from the street to my house, fibre to Smart Hub SH32B, ethernet to iMac. At first I was getting the right speed: 900Mbps. But over the course of the day it drops to 100Mbps. Restarting the hub restores the speed, but then it dr...

d-k-j by Investigator
  • 942 Views
  • 10 replies
  • 2 Helpful

12 months game pass with EE full fibre 900 broadband

Hi,I seem to be having an issue obtaining the 12 months game pass ultimate following upgrading my BB to full fibre 900, have rang up to be told that they are not aware of that promotion?! It's clearly all over the interent....has anyone else had this...

Luigi871 by Visitor
  • 312 Views
  • 1 replies
  • 1 Helpful

Resolved! Returning BT equipment to EE

Hi, I received a text message from EE that I have not returned the BT equipment after I moved to EE. I have proof of posting and Royal Mail tracking showing the equipment was delivered and signed for on 26th July 2024 by the Scottish Distribution Cen...

raj55 by Investigator
  • 1340 Views
  • 5 replies
  • 1 Helpful

EE still getting money from me. why?

WE'RE SORRY TO SEE YOU GOHello Neil,Virgin Media, have notified us that your Fibre Plus Broadband without landline will automatically move to them on 16 Sep 2024. If you'd like to cancel the move, you'll need to contact them and cancel your order.Use...

440487 by Explorer
  • 685 Views
  • 9 replies
  • 0 Helpful