Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HII have just had EE 1.6Gb Full Fibre like installed and now none of my HomeKit devices will work. Even removing the devices from HomeKit and trying to add them again bring up an error stating that I need a HomeKit enabled router?!If the EE Smart Hub...
If one was to move from BT FTTP to EE FTTP does the "New EE" now support IPv6 on FTTP connections?As I know historically it didn't but wondered if this has changed with BT residential becoming more intertwined with EE.I'm guessing yes but would be we...
I have changed from BT to EE 2weeks ago.However the router disconnects from all devices. Test on the router suggest the router is working and recieveing.To sort the problem we have to switch the router on then off for the devices to reconnect.If we t...
I have migrated from BT to EE. I have received all my kit and it has been installed and working since Thursday. I have an EE ac - XXXXXXXXXX. I have installed the App. I cannot look at my broadband or virus under plans and subscriptions as "order i...
I'm moving home on 30th May could you disconnect me on this date please
Recently having the new EE 1.6gb/s service went live Openreach engineer said he will come and check the speeds at the ONT as EE smart hubs LANs ports are only 1gb/s,so he come with his openreach laptop, but his laptop has only a 1gb/s Ethernet port, ...
I have new EE broadband and mobile. In the My EE app I tap the 'Broadband' tab, then select 'Manage'...at the bottom of the screen I see this page error. What should I be seeing here? Is this a known EE fault or is it to do with my account setup? See...
Hi all hope you can help, just setup my hub and trying to Port forward I.e 4282-4285 and saved it.i check on Port checker and it states that they are closed.i have recheck windows firewall that the ports are still on there which they was.if I plug in...
I have had Alexa calling enabled with my EE account for some time and use the service regularly.Since a few days ago, when I make an outgoing call to a landline or mobile, the connection is made, but when the other person picks up, I am not audible, ...
Bizarre is the only word I can use. My broadband stopped working. I contacted EE. They sent me a mini hub. The mini hub won't connect to a network. It has a BT SIM in it! I suspect the SIM is not activated. Phoned EE and after 15 mins they connected ...
