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Browsers extremely slow

NavRitu
Investigator
Investigator

‎17-06-2024 11:38 AM

Recently upgraded from BT Full Fibre to EE 1 GB broadband; speeds at Hub are great still browsers are taking excruciatingly long to load any page. Tried clearing cache and cookies, no joys.

Any recommendations greatly appreciated 

Best

0 Helpful
11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

‎17-06-2024 11:58 AM

Is this wired or wireless?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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UkzVortex98
Established Contributor
Established Contributor

‎17-06-2024 12:11 PM

Change DNS on Pc/Laptop or smart phone 

A E KING
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NavRitu
Investigator
Investigator
In response to UkzVortex98

‎17-06-2024 12:35 PM

What should I change the DNS to please? Google 8.8.8.8?? Tried that too, no luck 😢

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NavRitu
Investigator
Investigator
In response to XRaySpeX

‎17-06-2024 12:36 PM

Both Wired or Wireless 😢

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RachT123
Established Contributor
Established Contributor

‎17-06-2024 05:16 PM - edited ‎17-06-2024 05:16 PM

Same problem here with the SH+

 

Do you still have the SH2 (given you've gone from BT > EE) - it should be better than the current situation? Or have you had to return it?

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NavRitu
Investigator
Investigator
In response to RachT123

‎17-06-2024 05:25 PM

Returned the BT Smart Hub, it was working absolutely fine

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RachT123
Established Contributor
Established Contributor
In response to NavRitu

‎17-06-2024 05:38 PM - edited ‎17-06-2024 05:40 PM

Consider getting another Smart Hub 2 (Plusnet Hub 2 would also be fine if that's cheaper) from eBay - I tried to get EE to send me one but they wouldn't (but you can try - say your SH was better than the SH+).

Alternatively a third party router (hopefully someone else will come along with some suggestions, but would look at TPLink and ASUS). It's quite simple to set up (done it on my laptop already for testing purposes) - if you choose this route, you'll need the PPPOE details from this page: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

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Bert007
Investigator
Investigator

‎05-02-2025 05:06 PM

Same problem.  Speed measures OK ( 900 mbs full fibre ) on some speed tests, over 920 on seperate Asus router andd/l speeds for Playstation games or nvidia drivers on PC are great.

Webpages are SLOOOOW ... spinning the circle for 10 seconds or more and maybe not coming up at all.  A X ( stop ) and refresh on tool bar and Voila! there they are , very fast!

Cat 8 Ethernet cable from PC to hb ( or router in trials ) , no VPN in use, using both BT ( or EE ) DNS and Google DNS as 2nd, no QOS set to throttle browsing speeds etc. Hub firewall on.

Latest firmware on Hub+.

EE tested my line when I complained and "found a problem" ( was a new12 month old BT full fibre line/ONT! ) and refused any more tests or to send an engineer just sent ANOTHER Hub!  Even older than the one that came when I moved to EE !!  Needed firmware update immediately!

Guessing something is holding up DNS request and/or response whether BT/EE DNS or Googles, 

 

Any ideas?

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Mustrum
EE Community Star
EE Community Star
In response to Bert007

‎05-02-2025 05:12 PM

@Bert007   what about the ethernet card/convertor in your PC/Laptop? What is it, model and name?

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