Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No broadband, EE tv or phone

Massey1200
Visitor

‎07-08-2025 07:08 AM

After a power cut power was restored at 16.15 on 5/8/25. We noticed our router was flashing amber so rebooted it. Still nothing. Checked via the EE network checker which stated the service should be restored by 17.00. This time came and went, still nothing. Checked again this morning (7/8/25) and it still says service should be restored by 17.00 on 5/8/25. What are they up to?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2025 09:00 AM

Try a Factory Reset. There's a pinhole at back of router. Press a pin in it for about 15 secs until lights start flashing.,

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎08-08-2025 03:31 PM

Hi @Massey1200 

Have you managed to get your service back? Did @XRaySpeX's suggestion work?

Chris

0 Helpful