Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI've just renewed my broadband package and I've had to choose a date for an engineer to visit my home for the broadband. Do I actually need this and is there an option to cancel? Surely its a simple process as with the other BT router.
I need to connect my landline to my Smart 2 BT Hub after the move to EE. I could not use a cable without drilling holes in the walls and I don't think the wife would be too happy with that anyway. So plan B, use an EE adapter. I plugged it in for a f...
Hi.. Before I lose the will to live could someone offer me some support asap please...I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far. When I tried to connect both of my CCTV systems it would w...
We are moving properties and where the front room will be has no TV ariel or Internet cable for the EE box (these are currently into a separate room).Will EE adjust where the cable enters the property in order for a simple white cable from the receiv...
Looking for a recommendation to extend my wifi signal i have a EE smart hub plus Looking to see what's compatible with EE SMART HUB PLUS.
Hi there May I know about broadband deals details
How do I learn the WEP key of my EE router?
We are moving house in a few months and want to use the switch offer. We are not sure if we can wait until we move or if we should use the offer now, if it ends soon
As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.Ive tried this now four five t...
Hi, Newbie here.I've just received my new Smart Hub Pro and Smart WiFi Pro and I'm looking for downloadable setup and management instructions.Can anybody tell me where I can find them please?
