Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was happily using Fritz!Box 7590 as my main router for my EE Fibre broadband, but recently when I had to renew the contract I got told that my landline will become VOIP.Fair enough to EE as they sent me a new router, for free, even I would have pre...
I have just had full fibre installed at 1GB and guaranteed 700MB. EE sent me the Black smart hub pro and 3 x wifi routers. The best wifi signal ive got on smart phones, ipads, laptops, xbox, etc is 40MB,Ethernet to the hub is 800 plus...Ive turned of...
We’ve just signed up for 500Mb full fibre with EE. We’re moving from G.network, with whom we’ve used their router in bridge mode, connected to our Linksys mesh routers so as to get coverage all over the house. I’m a bit concerned to read that EE’s ro...
Good Afternoon Everyone,I have been with EE Broadband for several years and have pretty been faced with zero issues in terms of speed and connectivity. We have always averaged 70mbps down, 20mbps up and around a ping of 25. In terms of activity on th...
Evening,Since migrating to an EE Digital Voice landline, we are unable to use DTMF tones with IVR systems, including, ironically, EE's support phone number.You tknow the systems where a pre-recorded voice tell you to press 1 for custom service 2 for ...
Had FFTP installed today 28 Feb tracking my order this morning it said the home hub delivery was delayed but I can no longer track my order since the account was made live? EE guide said to ring so I tried but I'm not sitting in a 10minute queue, its...
Ordered my EE fibre Thursday. My equipment has been sent 48 hour through Royal Mail. My Engineer is scheduled between 2pm and 4pm tomorrow (Saturday) and the tracking is saying equipment will be here Monday. I now have a situation where tech will be ...
Unable to see the Billing and Payment page on your web site on my pc. I have always been able to access this page before on all previous months, to see the breakdown of my Broadband bill. But your EE web site often does not work properly straight aw...
I’m transferring over to EE broadband from BT. The easiest way to do this I thought would be to use the same SSID and password from my old BT router to my new EE router. This would save the hassle of going around the home having to enter new WiFi use...
Is there a reason customer service do not answer the phone anymore? After being assured the call would be answered within one minute, had to hang up after 28 mins due to fatigue, then later, again supposedly one minute, 36 mins till my phone ran out ...
