Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Account login required?

Wilson39
Visitor

‎24-06-2024 11:49 AM

I recently moved over to fibre broadband and received a link to check my bill online when i login i am only seeing previous bills, there is no information regarding my new contract or DD setup. 

Do you need to setup a new account? Will my account number have changed as well?

I haven't received any information from EE on my account login details needing to be changed. 

2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎24-06-2024 12:38 PM - edited ‎24-06-2024 12:48 PM

@Wilson39 The answer is yes, you moved from were to were, you need to have an EE ID to see the EE billing and anything else associated with EE for your broadband. If moved from legacy EE to new EE, would call EE CS and from your old bill account number they should be able to sort it out for you. HTH

0 Helpful
kingdong71
Contributor
Contributor

‎02-07-2024 09:44 PM - edited ‎02-07-2024 09:48 PM

I'm the same Wilson. I've called ee CS several times but they 'look into it' but nothing is ever done. For months now since switching from copper to fibre my ee account states that I have no broadband account. If I try to link it by using my account details, dob and mobile it still fails. I cannot administer my Call Protect and any add ons to do with my new fibre home phone either. Despite having a fairly recent mobile running Android 12 the app does not work either. I might as well cancel all my ee accounts and use BT, at least their account pages work!!!  

0 Helpful