Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44202 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85567 Views
  • 11 replies
  • 12 Helpful

Made Homeless And Still Being Billed

Recently I was mad homeless and I’ve been with EE since 2020 I have a contract mobile and had broadband toowithout a problem until they continue too bill while im homeless now what kind of Provider would do that to there customers EE will all they wa...

EE Broadband PayPal method option missing

I can't seem to have the option to pay my EE broadband bill through PayPal or Amex card is that something that could be added soon?I've seen that the PayPal option at least should definitely be there according to some wiki pages

moscab1 by Contributor
  • 353 Views
  • 1 replies
  • 0 Helpful

recharge broadband

Hi!i have shifted in an apartment which has EE broadband but not functional anymore due to finished contract etc. Can i recharge it for my use ,paying from my account

EE Full Fibre Connected no Internet

Hi I have been without EE service for a week despite visits from Openreach & EE. I receive the message "connected,no Internet" We upgraded from copper to full fibre a month ago and until 5 days ago there were no problems. Then I noticed the speed had...

jimathon by Investigator
  • 2057 Views
  • 11 replies
  • 0 Helpful

Resolved! Moving abroad

Hello,  I'am about to subscribe to a 24 month broadband contract but I'll probably move abroad within the next 12 months. Will I be able to terminate my contract without early termination fees ?  Thanks Leo

Resolved! EE Smart Hub Plus and digital voice

HiI am switching from BT to EE.  The switchover date is a couple of weeks away. I have just connected my new EE Smart Hub Plus and home phone using the digital adapter.  This is the same setup that I had with the BT router.  After a slight delay, the...

campbela by Investigator
  • 11032 Views
  • 14 replies
  • 2 Helpful