Can I get a second WiFi extender?

[StuartTT]

I am a SmartWiFi Plus customer and they guarantee you should be able to get internet everywhere in the house. But I can't get it in the back of the house (I have stone walls). Do you think they would let me have a second extender unit?

[JimM11]

@StuartTT Should be no reason not, linked the help terms for you.

EE Smart Wifi and Smart Wifi Plus T&Cs for customers on Essentials, All Rounder and Full Works plans...

[Mustrum]

@StuartTT  Yes, alas no one on here can order one for you though, so just give Customer Services a call when you get a chance.

[StuartTT]

that's good to hear. Thanks. Do you know how I get in touch with them about that? Websites these days never have phone numbers or email addresses for support!

[JimM11]

@StuartTT Above on this page see "" help "" it is very useful one of the things that EE Has got correct, Link is below for you.

Contact Us | Help & Support | EE

[StuartTT]

Thanks. I did look there, but couldn't see a phone number. Only a number to SMS if your broadband is down (but mine isn't)

[Mustrum]

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

[StuartTT]

Fantastic! Thanks everyone. Really appreciate it

[StuartTT · Accepted solution]

managed to get them to send me a second one 🙂

[JimM11]

@StuartTT From your mobile, and if EE know about that number text GUIDE to 66033, they should call you back.