Returns

[Hodgy1964]

I recently called EE to lodge an issue with a 4g wifi mobile device. During the call the handler advised he would upgrade my device to a 5g device which brought the cost down and he would cancel the 4g at no extra cost. I asked him if I needed to return the 4g device and was told no need and all I had to do was call to cancel it when I had the 5g up and running. Called to cancel and was told I needed to return the 4g device and they would send out a return envelope. 3 calls and two weeks later and still no envelope and I’ve been charged for both devices. Now I can’t even get someone to answer the phone. Anyone able to actually speak to someone. 

[Rach_H · Accepted solution]

Hi @Hodgy1964,

Welcome to the Community!

I'm sorry to hear about the confusion here, and I can understand your frustration. At this point I'd recommend making a complaint, and our team will be able to take a look into everything that has happened with this.

Rach