How do I find my remaining data on a pre loaded sim

Buster26 · ‎13-01-2022

XRaySpeX · ‎13-01-2022

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.

Alternatively, if your mobile router does SMS, as most do, text AL to 150 from it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎13-01-2022

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.

Alternatively, if your mobile router does SMS, as most do, text AL to 150 from it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

AwaYeGo · ‎03-09-2024

I purchased a pre-paid "Unlimited" EE Data only Sim through Scancom for my business. A few days ago my broadband connection was disconnected. I'm trying to find out why it was disconnected and when it will reconnect. Can you help?

Katie_B · ‎03-09-2024

Hello @AwaYeGo.

Welcome to the EE Community.

Do you have a fixed home broadband connection or a mobile broadband connection?

Does your SIM still work that you have just purchased?

Katie

AwaYeGo · ‎03-09-2024

Hi Katie, mobile broadband, in a dlink router (tested and working with
another SIM). I have no connection from the SIM I purchased.. it's prepaid
and should be good until 08/01/2026.

Christopher_G · ‎03-09-2024

OK, thanks for clarifying, @AwaYeGo

I recommend speaking with our Mobile Care team so they can check your account and find out what's happened.

Chris