How do I find my remaining data on a pre loaded sim
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13-01-2022 01:38 PM
Solved! See the answer below or view the solution in context.
Accepted Solutions
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13-01-2022 01:54 PM - edited 13-01-2022 01:56 PM
Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.
Alternatively, if your mobile router does SMS, as most do, text AL to 150 from it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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13-01-2022 01:54 PM - edited 13-01-2022 01:56 PM
Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.
Alternatively, if your mobile router does SMS, as most do, text AL to 150 from it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-09-2024 09:28 AM
I purchased a pre-paid "Unlimited" EE Data only Sim through Scancom for my business. A few days ago my broadband connection was disconnected. I'm trying to find out why it was disconnected and when it will reconnect. Can you help?
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03-09-2024 11:16 AM
Hello @AwaYeGo.
Welcome to the EE Community.
Do you have a fixed home broadband connection or a mobile broadband connection?
Does your SIM still work that you have just purchased?
Katie
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03-09-2024 12:16 PM
another SIM). I have no connection from the SIM I purchased.. it's prepaid
and should be good until 08/01/2026.
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03-09-2024 04:41 PM
OK, thanks for clarifying, @AwaYeGo
I recommend speaking with our Mobile Care team so they can check your account and find out what's happened.
Chris

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