Mobile Broadband

Number Porting

Hi, I am having issues with Transferring my number from my old sim to a new one, When I get to the "your phone number" section in the form, It gives the error message "Please make sure you enter the right phone number. It must be a UK phone number an...

Poor signal, will a EE 4G HUB fix this?

Hello,I've recently moved house and the signal is atrocious here (I'm with EE), can't make calls, send messages etc unless I stand at the very front of the house by the window. I've been a EE customer for a while, but they don't offer a high speed fi...

EE mobile dongle

I want to cancel my EE dongle. As it doesn't run any of my TVs.

SIM Broadband in Africa

Hello,I have a slightly intresting query.If you would be going abroad, could you use a https://ee.co.uk/broadband/mobile-broadband Mobile broadband router in an African country? Alongside that, using a roaming plan to use the existing data with a fe...

Dlink router not recognising EE sim

Hi I have been using my EE unlimited sim for a wile now in a TP link router and it works fine (I have tested it in my phone and other devices so I know the sim is working fine) however I have purchased a D-Link DWR-978 5G AC2600 Wi-Fi Router Super-Fa...

Slower and Slower mobile speec

EE service getting worse since the take over by BT. Random take down without any notice supposedly to upgrade the service but the speed is getting slower and slower. Customers around our rural location are getting fed up with the way the mobile servi...

No internet connection

Hi there! Does anyone here got the same problem like mine? I've been calling EE customer service since yesterday because I don't have internet connection since Sunday afternoon. Yesterday I phoned them and they told me that there was a massive issue ...

Wi-Fi camera remote connection

HiI live isolated rural so use EE 4g home broadband, signal is good as l can see the mast from my window.Data sim is running through a BT 4g Home Hub router, l have a Wi-Fi camera set up to monitor my Motorhome parked on my drive, camera is a cinnado...

Connecting to EE Smart 4G Hub (sim)

Just changed from BT to EE and although I can easily connect my iPhones, iPads and TV I cannot access Hive or my cameras. The camera is connected but I can only locally control it when in the house. Is there any settings I need to change on my EE hub...

5G Smart Hub

Hello, I am looking to purchase the 5g Smart Hub with a mobile broadband plan, but when looking through the site I found two different versions of the 5g Smart Hub with the same name and pricing but a different design in the pictures:https://ee.co.uk...