Mobile Broadband

4gee contract missold

When I took out a contract last year to replace my BT mini router contract I was assured the terms were the same just a little more expensive with more data. Tried to use it abroad last month to be messaged that there is a roaming charge. Wrong on al...

Lost the admin password sticker from 5GEE router

Hey, I have a 5Gee router and need to log in to the settings. But the sticker on the router has come off and it’s lost. So I don’t know the admin password. I have the imei, serial and mac number from the box. Is there a way I can get hold of the admi...

Terminating account

Hi,If i terminate my account can i pay the remaining fee monthly?

Return of Smart 4G Hub

I have been trying to cancel and send back a 4G hub for 2 months! I have phoned 3 times and each time I have been assured that a returns package is on its way but it still hasn’t arrived and I’ve been charged £82.50 for a Hub that isn’t being used!!!...

Unable to add or log into my Mobile Broadband account

I am unable to see my account, as it says I must link it, when I do it says my account number is wrong, after I added it a few steps back, and it was happy

Having issues with add ons

I have been trying since early afternoon to get an add on but the page says error. I need data urgently! Anybody having the same issue?

Forcing Firmware Update

Hi AllI have a 5G EE Wireless Router and now and again it keeps dropping internet between the router and devices, wired and wi-fi from PC, Phone, TV and Tablets. Sometimes it can come straight back on, but most times I have to keep logging in to rest...

No way to pay phone bill

Here’s my situation: I left the UK a few months back and my bills are usually paid using my UK Starling account. But now I have to use my home country’s bank account to pay my bills. This worked out fine until the EE website either redirected me to l...

Unlocking mifi

How can i unlock my mifi to all networks

Upgrade from 4g to 5g

HiMy current set up is EE 4G mobile broadband. I have the router with external antenna mounted on a small tower I built at a hight point in my garden and power via PoE over a ethernet in a conduit from the house. The antenna has line of sight to a ph...