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Wifi not working

Alfred16
Investigator
Investigator

I have a mobile chip in a wifi booster for about a year now. The last month the wifi has been completely out. I have tried resetting it. I have moved the wifi box to differant areas but nothing helps. EE says there is nothing wrong but it's not tight

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

What lights show on mobile router? What does its Connection Status say?

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Alfred16
Investigator
Investigator

It's showing up blue like it usually does and says there is a stable connection. I have also done speed checks on it and all is running well. Just won't let me use the Internet or go on any apps. Keep saying no Internet connection 

XRaySpeX
EE Community Star
EE Community Star

But if you are running speedtests on it, you are using the Net.

What does its Connection Status say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

That's the thing, it allows me to do wifi speed checks and phone calls but other than that don't work. Everything is showing up normal. It just won't allow the network to work. 

XRaySpeX
EE Community Star
EE Community Star

Phone calls from a mobile router! You don't mean actual phone calls, but iMessagee type data things?

Aren't you going to let me see your Connection Status?

Give us some examples of where it can't reach.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP