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No lights on mobile broadband

kmatyh
Investigator
Investigator

Hi my mobile 58 broadband is working but it doesn't have any lights. It's only been with me for only a month.

9 REPLIES 9
Peter_W
EE Community Support Team

Good afternoon @kmatyh, welcome to the EE Community!

So we can best help you here, can you please let us know which model of router you're using? 

Feel free to post a picture if you're not sure too 😊

Peter

17279709940913630396152592085072.jpg

 

This one. 

Alex_H
EE Community Support Team

@kmatyh Thank you for providing the picture. No light at all would usually indicate the router is powered off, but you are saying it is still working as normal besides the light? 

If everything is working, just not the light, it would suggest just a fault with the hub light. Have you restarted the router since it started? Or factory reset it via the pinhole button on the back? 

Alex

XRaySpeX
EE Community Star
EE Community Star

Which router is that? It should have a label on it with the model name.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hello, I did turn it off then switched it on still no light. Ill reset it tomorrow and come back on this 

Hello , it's the mobile smart 5g hub

I did the reset as advised still with no light at all.

Hello, this mobile hub is under waranty? Can i drop by to amy EE shop. I bought this online

Thank you

Ali_A
EE Community Support Team

@kmatyh 

It would be best to contact Customer Care first to log the fault you're facing onto your account. 
Contact Us | Help & Support | EE 

Ali