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Lost Broadband

Jampot
Visitor

‎13-08-2025 06:24 AM

Lost broadband on Sunday 

called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty.  had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so far. Trying to work from home using my mobile phone signal. Frustrating that you cannot talk to anyone 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-08-2025 06:49 AM

Hi @Jampot 

Is your main broadband router dead. 

You can contact EE from 8am on 150 if an EE customer or https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JimM11
Community Hero
Community Hero

‎13-08-2025 07:53 AM - edited ‎13-08-2025 07:58 AM

@Jampot There is a specific way that the EE Router display's what is going on for the faulty PSU unit, and would appear as a few variants to what is described that is the case, and that a new PSU fixes out the problem and that the EE Router is working 100% fine and the whole issue is indeed a fully faulty PSU Module!.

If you care to say what is going on with your EE Router in operation it would be better, and by now EE should have managed to dispatch a replacement complete package to you! Link for another in the say boat as you possibly!

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