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linking and top up not working

Hi. We bought a mobile broadband device online from a third party shop and are trying to log in to top it up. We dont have an account number to link the device, all we have are the numbers on the card to log onto the router.how do i link it and how c...

Modem Disconnects after every 3 minutes

I have the quectel BG96 modem with software version BG96MAR02A07M1G_01.200.01.200I have a Wireless Logic IoT SIM which registers as registered roaming on the EE GSM network by default.Jul 14 15:45:48 hyperion bg96_dial.sh[4008]: rcvd [LCP TermReq id=...

Unlock Mini WiFi Device

I have a EE PAYG 4GEE WiFi Mini and would like to unlock it to use on a different network. Model is EE71-2BE8GB3I have the IMEI number but this doesn't work on the ee online form - https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/devi...

jkingsbury1 by • Valued Contributor
  • 15211 Views
  • 25 replies
  • 4 Helpful

New Account

Hi, advice appreciated. Had a 4gee router for a couple of years but stopped working. All lights come on and stay on. I had an old TP-Link router so I thought i’d save a bit of  money after EE said out of warranty and not much we can do. I didn’t real...

Mark495 by • Investigator
  • 379 Views
  • 5 replies
  • 1 Helpful

Parental control

Good morning, need help with accessing parental control for turning off WiFi for 1 item during the week which has wifi & a SIM card for back up.many thanks 

4GEE WIFI MINI NOT CONNECTING

Hi, I have a 4GEE wifi mini, when i first got it it worked perfectly. But just recently it wont connect to the internet so im unable to connect to the wifi on my phone. I turn it on and it has all 4 lights are a solid blue and they stay on. I have tr...

Jordan216 by • Contributor
  • 32892 Views
  • 29 replies
  • 5 Helpful

4g wifi drops out how to resolve

I have had issues ever since I got this ee 4g wifi when I moved house in March - we can’t have fixed internet where I am, hence why I have had to go for the 4g option. It’s a small white box and it has no buttons etc on it except the on / off / reset...

Loz871 by • Visitor
  • 374 Views
  • 1 replies
  • 0 Helpful

4g mobile device

I bought a 4G mobile Device and it seems to have run out of data as it’s no longer working. The device came with the top up card, but I cannot find out how to top it up as when I called the number he asked for a mobile phone number which of course I ...

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