No lights on mobile broadband
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03-10-2024 01:29 PM
Hi my mobile 58 broadband is working but it doesn't have any lights. It's only been with me for only a month.
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03-10-2024 04:22 PM
Good afternoon @kmatyh, welcome to the EE Community!
So we can best help you here, can you please let us know which model of router you're using?
Feel free to post a picture if you're not sure too 😊
Peter
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03-10-2024 04:56 PM
This one.
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03-10-2024 06:33 PM
@kmatyh Thank you for providing the picture. No light at all would usually indicate the router is powered off, but you are saying it is still working as normal besides the light?
If everything is working, just not the light, it would suggest just a fault with the hub light. Have you restarted the router since it started? Or factory reset it via the pinhole button on the back?
Alex
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03-10-2024 08:57 PM
Which router is that? It should have a label on it with the model name.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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03-10-2024 09:37 PM
Hello, I did turn it off then switched it on still no light. Ill reset it tomorrow and come back on this
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03-10-2024 09:39 PM
Hello , it's the mobile smart 5g hub
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05-10-2024 02:00 PM
I did the reset as advised still with no light at all.
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05-10-2024 10:49 PM
Hello, this mobile hub is under waranty? Can i drop by to amy EE shop. I bought this online
Thank you
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06-10-2024 11:58 AM
@kmatyh
It would be best to contact Customer Care first to log the fault you're facing onto your account.
Contact Us | Help & Support | EE
Ali

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