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Resolved! Strict Nat type

Why do EE not let potential customers no that 5 g home routers are not suitable for using gaming ,as most families have children and most play on Xbox’s etc very .it must effect sales very disappointed after being a customer in some shape or form for...

Connected to Wi-Fi but no internet

Hi,received my smart 4G hub last week, phones and smart tv appear to be connected but certain apps on my tv don’t work (Netflix and Now TV) but Prime works with no issues. My son’s Xbox is also connected and is able to install game updates but he can...

Random phone number added to my EE account

A random phone number has been added to my account today? I have no idea why? This is my first contract with EE and everything has been fine but today I've checked my EE app to check my data and it says I have another device but no information pops u...

ChiLanyy by • Visitor
  • 1316 Views
  • 4 replies
  • 1 Helpful

EE4G wifi won’t connect to skyQ box

we recently got a new EE wifi box and ever since our skyq cannot find an internet connection. After reading posts online I changed the IP to v4, it said i had to disconnect to change this to my default and when I disconnected I then couldn’t get my b...

Resolved! How to view a text sent to a mobile wifi device?

I have a 4GEE wifi device. I'm trying to top up but it says i need to add it to my account. When I enter the mobile number it says it has sent a code to the device. How the heck do I access that message? Please hlep!

4g router no online games

I just a bought a a 4G router and I can access the internet but I feel like i'm restricted to some stuff, as in I can't even talk to my friends online so i'm just wondering if there is some setting I can change that can allow me to access it? 

Suddenlyq by • Investigator
  • 616 Views
  • 6 replies
  • 0 Helpful

Why are there so many problems!?

Regularly get errors about sending SMS says the service is not active. But then it works fine. Very frustrating I cannot communicate with people when I need to?So I installed this app to get support and it is unable to check it's own network for issu...

Jdom84 by • Investigator
  • 452 Views
  • 9 replies
  • 1 Helpful

How do I register my mobile WiFi box

Hii brought a WiFi mobile box I would like to know how to register it and be able to check the data usage I’ve lost the original package so no instructions and I’m floundering trying to find out how TIA

Internet Hub + France + 2 months of year + PAYG

Is it possible to buy an internet router that you top up with PAYG data in France. I do not want to be signed into a rolling monthly contract. I would be using the DATA for 1-2 months and then wouldn't use again for 3-4 months, but I would need it to...

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