I’ve recently switched from BT to EE broadband. Ever since, I have been plagued by emails telling me to return the old BT kit. I did this in mid December and have proof. Despite this I am still getting emails reminding me to return a smart hub. I have called on numerous occasions and each time have been told there is nothing to worry about and that there is no record of outstanding items to return. Every time I deal with EE something goes wrong, whether it is mobile or broadband. Whatever is discussed/promised very rarely gets done. I did speak to someone in the Data Integrity team at one point on a separate issue and they actually seemed to know what they were doing.
There must be something remaining on the old BT account which is triggering these emails but I am at a loss to find anyone who can stop them being sent. Can anyone here help?
