Unable to access a particular domain

[CCINS]

I have a domain chryselwood.ca that I can't access using an EE broadband connection unless I use a vpn. I'm able to access the site on the mobile network with no issues. what am I missing?

[XRaySpeX]

I can easily access chryselwood.ca (Whites Lane Solar System Info ) over EE Full Fibre BB.

Do you get any error msg when you try?

[Northerner]

Hi @CCINS 

You posted this same message 2 years ago on BT forums. Works for me same as @XRaySpeX .

Run the site via ChatGPT or equivalent and try the following prompt. 

You are a UK web filtering and mobile network content-classification expert.

Analyse why the website insert site would be blocked by EE mobile data in the UK.

Explain:

Whether the block is caused by website code, scripts, or security issues (be explicit if it is not).

How EE’s Content Lock / Adult Content Filter works and what categories typically trigger it.

What specific on-site content, wording, navigation structure, or page themes would cause EE to classify the site as blocked (e.g. alcohol, nightlife, age-restricted language).

Clarify what is not causing the block (malware, SSL, cookies, GDPR banners, etc.).

Provide practical, real-world solutions, including:

EE reclassification / review process

User-side workarounds

Optional wording or structural changes to reduce false positives

Write the response in plain English, suitable for a site owner or business user (not a developer), and be definitive and confident rather than speculative.

Do not invent specific lines of HTML or JavaScript unless they are verifiably present; instead explain how content classifiers work in practice.

Structure the answer with clear headings and prioritise the most effective fix.

Thanks 

[CCINS]

Interesting - where are you? I'm in Newark Notts. I can only get that response with connection VPN. Without the VPN it times out as do Ping's. Trace routes don't resolve.  I have a EE-HUB Router (DNS 8.8.8.8 / 8.8.4.4)

[CCINS]

Interesting response from ChatGPT. I created this site many years ago using old school Html. Accessing the domain is the issue. According to my domain host everything is correct. I have only had this issue since moving to EE-Fibre and would like to not need a VPN connection to access my domain.

[Northerner]

Hi @CCINS 

Do you have any content blocks active on your account. 

Some of the old code maybe causing false positives.

Thanks 

[XRaySpeX]

@Northerner : This is not mobile data but BB. Accordingly it's not Content Lock but might be Parental Controls vis app

[XRaySpeX]

• Location shouldn't matter.
• No VPN
• EE Brightbox 2
• OpenDNS

• Tracert & therefore ping:
  

  Tracing route to chryselwood.ca [173.209.54.179]
  over a maximum of 30 hops:

  1 <1 ms <1 ms 1 ms OrangeRouter2 [192.168.1.2]
  2 2 ms 2 ms 1 ms 172.16.14.26
  3 * * * Request timed out.
  4 3 ms 3 ms 3 ms 62.172.102.76
  5 23 ms 6 ms 5 ms core4-hu0-16-0-6.faraday.ukcore.bt.net [62.172.102.41]
  6 5 ms 5 ms 5 ms 166-49-209-194.gia.bt.net [166.49.209.194]
  7 * 25 ms * 40ge1-3.core1.lon2.he.net [195.66.224.21]
  8 72 ms 72 ms 72 ms port-channel22.core3.nyc4.he.net [184.104.188.100]
  9 * 79 ms * 100ge0-70.core1.ymq1.he.net [184.105.213.141]
  10 80 ms 80 ms 80 ms xe-0-0-0.core1.mtl1.globo.tech [216.66.49.202]
  11 79 ms 80 ms 80 ms po1.dist1.mtl1.globo.tech [67.215.0.67]
  12 81 ms 80 ms 80 ms carter.wznoc.com [173.209.54.179]

  Trace complete.

  ---

[CCINS]

the DNS on the router is not the Google ones  - they are: 

Primary DNS                                                               81.139.56.100   Secondary DNS                                                        81.139.57.100

I've changed the device to use the router DNS - problem still occurs