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Unable to access a particular domain

CCINS
Investigator
Investigator

I have a domain chryselwood.ca that I can't access using an EE broadband connection unless I use a vpn. I'm able to access the site on the mobile network with no issues. what am I missing?

11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

I can easily access chryselwood.ca (Whites Lane Solar System Info ) over EE Full Fibre BB.

Do you get any error msg when you try?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

Hi @CCINS 

You posted this same message 2 years ago on BT forums. Works for me same as @XRaySpeX .

Run the site via ChatGPT or equivalent and try the following prompt. 

You are a UK web filtering and mobile network content-classification expert.

Analyse why the website insert site would be blocked by EE mobile data in the UK.

Explain:

Whether the block is caused by website code, scripts, or security issues (be explicit if it is not).

How EE’s Content Lock / Adult Content Filter works and what categories typically trigger it.

What specific on-site content, wording, navigation structure, or page themes would cause EE to classify the site as blocked (e.g. alcohol, nightlife, age-restricted language).

Clarify what is not causing the block (malware, SSL, cookies, GDPR banners, etc.).

Provide practical, real-world solutions, including:

EE reclassification / review process

User-side workarounds

Optional wording or structural changes to reduce false positives

Write the response in plain English, suitable for a site owner or business user (not a developer), and be definitive and confident rather than speculative.

Do not invent specific lines of HTML or JavaScript unless they are verifiably present; instead explain how content classifiers work in practice.

Structure the answer with clear headings and prioritise the most effective fix.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Interesting - where are you? I'm in Newark Notts. I can only get that response with connection VPN. Without the VPN it times out as do Ping's. Trace routes don't resolve.  I have a EE-HUB Router (DNS 8.8.8.8 / 8.8.4.4)

 

Interesting response from ChatGPT. I created this site many years ago using old school Html. Accessing the domain is the issue. According to my domain host everything is correct. I have only had this issue since moving to EE-Fibre and would like to not need a VPN connection to access my domain.

 

Northerner
EE Community Star
EE Community Star

Hi @CCINS 

Do you have any content blocks active on your account. 

Some of the old code maybe causing false positives.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner : This is not mobile data but BB. Accordingly it's not Content Lock but might be Parental Controls vis app

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star
  • Location shouldn't matter.
  • No VPN
  • EE Brightbox 2
  • OpenDNS
  • Tracert & therefore ping:

    Tracing route to chryselwood.ca [173.209.54.179]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms OrangeRouter2 [192.168.1.2]
    2 2 ms 2 ms 1 ms 172.16.14.26
    3 * * * Request timed out.
    4 3 ms 3 ms 3 ms 62.172.102.76
    5 23 ms 6 ms 5 ms core4-hu0-16-0-6.faraday.ukcore.bt.net [62.172.102.41]
    6 5 ms 5 ms 5 ms 166-49-209-194.gia.bt.net [166.49.209.194]
    7 * 25 ms * 40ge1-3.core1.lon2.he.net [195.66.224.21]
    8 72 ms 72 ms 72 ms port-channel22.core3.nyc4.he.net [184.104.188.100]
    9 * 79 ms * 100ge0-70.core1.ymq1.he.net [184.105.213.141]
    10 80 ms 80 ms 80 ms xe-0-0-0.core1.mtl1.globo.tech [216.66.49.202]
    11 79 ms 80 ms 80 ms po1.dist1.mtl1.globo.tech [67.215.0.67]
    12 81 ms 80 ms 80 ms carter.wznoc.com [173.209.54.179]

    Trace complete.


If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

the DNS on the router is not the Google ones  - they are: 

Primary DNS                                                               81.139.56.100   Secondary DNS                                                        81.139.57.100

I've changed the device to use the router DNS - problem still occurs

 

Here's Trace Routes from my site:

No VPN
traceroute to chryselwood.ca (173.209.54.179), 64 hops max, 52 byte packets
1 192.168.1.254 (192.168.1.254) 3.531 ms 5.477 ms 1.931 ms
2 * * *
3 * * *
4 62.6.204.188 (62.6.204.188) 10.132 ms 9.565 ms
62.6.204.190 (62.6.204.190) 9.965 ms
5 core2-pos14-1.birmingham.ukcore.bt.net (62.6.204.169) 9.661 ms
62.6.204.117 (62.6.204.117) 9.571 ms
core2-pos14-1.birmingham.ukcore.bt.net (62.6.204.169) 11.172 ms
6 166-49-209-194.gia.bt.net (166.49.209.194) 11.083 ms 9.710 ms 12.277 ms
7 * * 40ge1-3.core1.lon2.he.net (195.66.224.21) 13.134 ms
8 port-channel22.core3.nyc4.he.net (184.104.188.100) 77.384 ms * 81.494 ms
9 * 100ge0-70.core1.ymq1.he.net (184.105.213.141) 85.940 ms *
10 xe-1-0-0.core2.mtl1.globo.tech (216.66.43.189) 85.181 ms
xe-0-0-0.core1.mtl1.globo.tech (216.66.49.202) 85.704 ms
xe-1-0-0.core2.mtl1.globo.tech (216.66.43.189) 83.711 ms
11 po1.dist1.mtl1.globo.tech (67.215.0.67) 85.366 ms 85.369 ms
po2.dist1.mtl1.globo.tech (67.215.0.69) 86.233 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *