Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all. Please bear with me as I'm not tech savvy but I would like to clarify some points and have my queries answered before I full commit to moving from BT to EE, as my contract is shortly coming to an end. I have spoken with a couple of EE guides...
I moved to BT from Virgin over a year ago as I wished to keep my landline phone. It's a very long story but after 3 new routers (BT told us that was why we kept dropping services - always on a Friday night) we finally got a router that seemed to work...
I am trying to get better internet coverage in my newly converted garage and am currently on EE wifi 7 at 1 GBPS in the house. I ran a cable from the back of the main router in my house to the garage and plugged it into the wifi 7 booster yet it only...
I have just installed EE wifi in the house and have some Linksys Velop nodes which I would like to use as boosters/extenders.1. Is this possible2. If so please can someone tell me how to do this.Thanks
I am one of the customers who cannot access the wifi controls on the EE app for the new broadband service. Can see loads of people are having the same issue. I have tried deleting and reinstalling the app and rebooting the router but like everyone e...
I need help, i upgrade my EE account with discounted broadband and i was so shocked that i did not receive any broadband equipment since December and i was charged cor full lines and devices separately and in addition to tve broadband charge which i...
Sorry for a couple of basic questions. Advice from an expert has me all upside down!I’m on EE 150Mb plan full fibre and no particular problems to report and my contract is due up in the summer. I think that EE’s plan for an extra tenner a month for 3...
Since transferring to EE and having digital phone set up by a EE Engineer, we seem to have lost our answerphone service, is this normal or am I not doing something obvious? Thanks
Hi All, I'm here in desperation. 4 days ago I had ultra fibre 150 installed. Installation went OK, installer left without testing. When I run a speed test via my Samsung S24+ I was getting 0.40 download and 0.3 upload. I called the help desk who said...
Hi I have a 1.6gb connection and I have smart hub pro and extenders, I keep having slow speeds when using the 6ghz band if I turn of WiFi 6e mode on the iPhone what turn off the 6ghz band I getting full speeds on the 5ghz band, I havetested from rout...
