Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ex BT broadband customer who moved to EE 2 months ago. Since moving I have been unable to link EE broadband to mobile. I cannot view bills, manage account or use wifi features. I’ve spoken to 9 different advisors who have logged tickets, filled out f...
New to ee. Set up my broadband and followed all instructions, everything set up and connected. Now I cannot connect any device in the house to the new broadband, the new broadband isn't even an option for phones and iPads to connect. Anyone else had ...
Hi I have my orbi rbr350 router connected to my EE hub but thinking about connecting directly to the o.n.t box but not sure if my orbi has an intergrated VDSL modem as read the instructions that any capablePPPoE router that has an Ethernet WAN port d...
Hi. I’ve just transferred from BT to EE bb (900mb fibre). I’ve set up my new re router and done the steps. The router is working fine with the aqua light…. But the WiFi signal in the house is still the old BT network name and password. Does it transf...
Hi, I recently moved from a different ISP to EE and I'm trying to open some ports on my EE smart hub / router.I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP and UDP) on...
Hi, I recently moved from Virgin media to EE and I'm trying to open some ports on my EE smart hub / router.Specifically I am trying to open ports 58110-58120 (TCP and UDP) on one machine (internal static IP 192.168.0.16) and ports 55370-55380 (TCP a...
I paid the broadband service on. 27th May for the period 13th May to 12th June. Then I upgraded my broadband service on 3rd June. The new bill will be charged on 13th June for the period of 3rd June to 2nd July, which is a full monthly charge. I h...
I've changed my email address and have been told the only way to update my account is to create a new account with my new email. Then I simply link my broadband. Well, every time I try to link my broadband, the system errors. Any help?
So my new Smarthub Pro arrived today and my install date is Monday 14th October. Where my ONT will be installed is approx 8 metres from where i need my router placed.The question i have is as follows. Will i be able to run my own Cat 6e cable from ...
I have changed the name of my wireless network on the BT Hub, but when I try to link the EE App, it cannot see the new wifi network name. How can I fix that please?
