Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44305 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85825 Views
  • 11 replies
  • 12 Helpful

S4 Deco with EE Router

Hi all,I have an S2 Deco Network setup and working as a router. My hardline from my office is into the EE Router which is attached to the main Deco via Ethernet.The EE router is also currently in DHCP server mode as I didn't change that when I setup ...

iEddiez by Investigator
  • 660 Views
  • 18 replies
  • 1 Helpful

Openreach UK Gigabit Vouchers

Our village have been asked to sign up for a UK Gigabit voucher to offset the cost of gigabit-capable broadband installation at our addresses. Currently though I have an EE broadband which seems to serve my existing needs. Openreach say that they nee...

mikej61 by Explorer
  • 271 Views
  • 1 replies
  • 2 Helpful

Speed Guarantee (BT to EE)

I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.I’ve tested the speed via multiple means (varied times of day, wired, wireless, multiple devices, multiple websites / apps). The speed is never more t...

finn17 by Investigator
  • 1610 Views
  • 17 replies
  • 7 Helpful

EE Smart Hub vs. EE Smart Hub Plus vs. BT Smart Hub 2

So i've been with BT for over 2 years using their Smart Hub 2, but recently have agreed to switch over to EE broadband as part of the deal.This is for 500mb fibre.I noticed that the package included the new Smart Hub Plus, but when I enquired about (...

CJL8 by Explorer
  • 13107 Views
  • 14 replies
  • 4 Helpful

Upgrade Smart + rtr to Smart Hub Pro +Pro Wifi

Upgraded fom Smart Plus router with no add ons to Smart Hub Pro with Smart WiFi Pro.Firstly, it took a LONG TIME to pair. I had given up for the evening but after a couple of hours saw it had paired. Weirdly it looked like it paired with my phone (wa...

Resolved! EE WiFi for broadband customers?

Hi, I have just been at a premises that has EE WiFi. 'available to all EE broadband customers, just login'  great ! However, if I try to login using my EE broadband email and password, after selecting EE broadband as my customer type, it just boots m...