Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi allI've looked at my childrens devices that have connected to the hub. One's devices say wifi 5gh and other child's chromebook says ethernet cable? The laptop is in her room and router downstairs so how is it connected by ethernet? Many thanks
Can anyone tell me if the BT range extender discs work with the square EE range extenders? Due to a long list of mishaps (see previous post) I had “contracts” set up by both EE and BT. The square EE range extender works well but doesn’t cover the ...
ive asked ee adviser to send out a recicling bag so i can send old equitment back this was about 3 weeks ago its a complete waste of time ee will still charge there customers for late return .........
So last year i took out a broadband line for my mother in law who was moving in to a sheltered housing location as she had Parkinson's and needed a lot of additional help. I called the sales team at EE and explained this would be for her but i wanted...
Just tried following the student beans link, same for me, can't get the sim discount or the broadband discount to show, just redirects to my normal profile, did you ever manage to use it?link from student beans is https://ee.co.uk/broadband?campaign-...
I am **bleep**ed off now with my internet as every night around the same time it always go off line and it take forever to get back online
Received a text yesterday about MY new EE broadband going live, I have not ordered a new broadband? Could it be a new contract?From number 66033Also have an email saying I have a new broadband update?
Any idea when we’ll be able to access accountsagain and make payments? Been trying since around 23:00 09/10/25 to no avail…
I am moving home and contacted EE today to discuss moving my broadband. They have informed me that the MBPS is going to be under half of what i currently get. Currently getting 112MBPS and the say I will get 36MBPS and for the same price. I have fo...
