Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I learn the WEP key of my EE router?
We are moving house in a few months and want to use the switch offer. We are not sure if we can wait until we move or if we should use the offer now, if it ends soon
As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.Ive tried this now four five t...
Hi, Newbie here.I've just received my new Smart Hub Pro and Smart WiFi Pro and I'm looking for downloadable setup and management instructions.Can anybody tell me where I can find them please?
I’ve been with EE since January and have the Smart Hub Pro WiFi 7.The website filtering hasn’t worked since day 1, despite having adult content blocked. For example, access to sites like ‘pxxxhub’ was allowed.Suddenly tonight it is now working. I can...
This is a last gasp attempt at maybe getting help or some direction. I’ve been with BT for years and kept being asked to move to EE. So after a number of email exchanges with a customer adviser I took out a BB, TNT sports, landline and 2x EE one sims...
Hi, just got the smart hub pro which is great, but now my heating doesn't work with Tado.My tado now only shows the power light as being 'on' and the cloud and router LED are off.The new EE Smart Hub Pro only has 4 x 2.5gbps ethernet ports.From what ...
I recently agreed with a BT/EE salesperson to upgrade to Full Fibre broadband and was told we would need a new hub. We are expecting somebody to come to connect us but haven't been told when.Previously we had a BT hub and a few extenders and I was e...
I’ve used EE for over 17 years and the full fibre broadband EE/BTis the worst I’ve ever used. I’m severely disabled, my cctv is going off, my tv is streaming as I don’t watch live tv, it’s constantly buffering. Internet wouldn’t work upstairs, I had ...
hi everytime i go in the ee site to check my bill i cannot see it it tells me there is a fault and i cannot see my bill ,and try tfreshing the page or check later !this is a very bad system and needs sorted out as i couid not see my last bill and i h...
