Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve returned my old Bt kit after changing to Ee, but keep getting messages reminding me to do so. the message says I can reply with the tracking number so they can update their systems- but it’s not allowing me to send a message.other than hanging ...
Wasted over an hour trying to speak with a human at EE.150 is a waste of time if you have a query not covered by their options.Try seeking help for somebody . It is appalling customer service despite listening to Kevin Bacon saying how great EE is at...
I thought it was supposed to be better network. I moved from BT to EE and the WiFi is rubbish. It drops signal. Can't get a good signal on my mobile either. Can't access my broadband account. Won't accept my details , eventhough I tried changing det...
When will EE finally get their App and online systems to work? They're truly rubbish at the moment.
Good evening, I am contacting you regarding my WiFi router, as it has broken down and I would like an engineer to come and change my WiFi router. Thank you.
Change password for bandband on my router please n thank you
Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working Marta ******* ************** [Mod edit: Please do not share personal details as your post...
Hi there, I recently renewed my BT/EE Fibre package and as part of the new package, I was supplied with an EE smart wifi unit (SW10A) and an EE smart hybrid connect WIFI unit (HC10A). Both of these units have a single ethernet port on the back of th...
Hello, I am supposed to return a Smart Hub Plus and 4G router, but I only received one bag for 1 day of special delivery. I'm unsure what equipment goes in the bag. Would I be able to send them both back in the bag together? I have been told two diff...
I've had my broadband service with EE for just under 1 year and on Saturday 12/10 it just randomly stopped working while I was out of the house. When I returned home and went to investigate I found the hub was showing a static green light that flashe...
