Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey - our router was despatched last Tuesday (it’s now Monday), and it still hasn’t left the Royal Mail despatch centre. It was on 48h tracked with estimated delivery of Thursday. Our WiFi is now live this morning but we have no hub to make it work! ...
I have recently had my broadband disconneted but have an outstanding final payment of £240.08. I can't pay this amount in one go so can I pay it back a bit a at time?
How do you get the £5 UK calls?
I’m with sky broadband and want to change to ee will I need an engovisit?
Ive only just joined EE and when i go to settings i have two options for EE Internet, can anyone explain what they are about, and should i be using the wifi at home?When i was with VM i just had the one im worried that im getting charged by using ...
Our old contract with BT got moved to EE but now i cant link i cant veiw anything and i want to change but cant see any costs either. The prices was meant to stay the same but i get charged £5 more after the change
WiFi not working , bill was overdue, just paid the bill [Mod Edit: Title Added]
I ordered a fibre broadband upgrade from 150 Mbps to 500 Mbps yesterday on what appeared to be a great offer. However, my order email shows a charge of £30 for "One-off charges including activation, installation and delivery." Surely this can't be co...
Back and forth now for over 2 weeks with Customer Support talking to multiple agents and nobody could give me a valid answer to why my home move BB details won’t sync correctly with the App or Website. Uninstalled it multiple times, changed accou...
A few years back I used to live with a parent who asked me to make them an ee account under my email and phone number, today I took a 2 hour trip to have them in the room as I called ee to transfer ownership of the broadband account (only the name an...
