Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45910 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89384 Views
  • 11 replies
  • 12 Helpful

Returning old equipment

I’ve returned my old Bt kit after changing to Ee, but keep getting messages reminding me to do so. the message says I can reply with the tracking number so they can update their systems-  but it’s not allowing me to send a message.other than hanging ...

Surfsooz by Explorer
  • 1393 Views
  • 7 replies
  • 2 Helpful

It's impossible to speak with a human at EE.

Wasted over an hour trying to speak with a human at EE.150 is a waste of time if you have a query not covered by their options.Try seeking help for somebody . It is appalling customer service despite listening to Kevin Bacon saying how great EE is at...

Idle001 by Investigator
  • 1792 Views
  • 12 replies
  • 8 Helpful

Resolved! Worst change i now regret

I thought it was supposed to be better network.  I moved from BT to EE and the WiFi is rubbish. It drops signal. Can't get a good signal on my mobile either. Can't access my broadband account. Won't accept my details , eventhough I tried changing det...

Zeedaz by Visitor
  • 435 Views
  • 1 replies
  • 2 Helpful

Resolved! wifi router

Good evening, I am contacting you regarding my WiFi router, as it has broken down and I would like an engineer to come and change my WiFi router. Thank you.

Paul0036 by Visitor
  • 305 Views
  • 1 replies
  • 2 Helpful

Resolved! Don't have network in my home

Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working  Marta *******  ************** [Mod edit: Please do not share personal details as your post...

Resolved! EE Smart Hybrid Connect WIFI - Ethernet Port Purpose

Hi there, I recently renewed my BT/EE Fibre package and as part of the new package, I was supplied with an EE smart wifi unit (SW10A) and an EE smart hybrid connect WIFI unit (HC10A). Both of these units have a single ethernet port on the back  of th...

Resolved! Sending back equipment

Hello, I am supposed to return a Smart Hub Plus and 4G router, but I only received one bag for 1 day of special delivery. I'm unsure what equipment goes in the bag. Would I be able to send them both back in the bag together? I have been told two diff...

Dexter20 by Investigator
  • 949 Views
  • 6 replies
  • 1 Helpful

Smart Hub update?

I've had my broadband service with EE for just under 1 year and on Saturday 12/10 it just randomly stopped working while I was out of the house. When I returned home and went to investigate I found the hub was showing a static green light that flashe...

Buptaboy by Investigator
  • 4796 Views
  • 28 replies
  • 1 Helpful