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laptop not seeing EE network

evans21
Explorer

‎08-12-2024 03:17 PM

Hi all, I have seen this query a few times in different ways but nothing has helped.

Basically, my laptop (running windows 11) has previously been connected to my EE WiFi, but the last few days it has refused to connect and won't even recognise that my network is there. All other devices in the house connecting fine with no issues (other computers included). The laptop connects fine to phone hotspots and even recognises that there are other networks available (neighbours).

Our network is running from a    Smart hub SH31B

 

Please advise.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎08-12-2024 03:25 PM

Hi @evans21 

How old is your laptop as it sounds like it only connects to 2.4. You can try comparability on you router settings to see if it connects. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
evans21
Explorer
In response to Northerner

‎08-12-2024 03:43 PM

We have checked and it connects to both 2.4 and 5

It's only 4/5 years old. 

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to evans21

‎08-12-2024 09:20 PM

@evans21 Try wifi disconnect, then do a reconnect to the same wifi once done, set to auto connect to the network, got one Asus laptop that plays silly beggars sometimes, and that is the only way to get it to connect once it starts to act up... May go for weeks no issues, then it just throws a fit!