Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had the new 1.6gbit service installed on the 15th of October, the was no previous line to the house so it is a brand new install. On the 25th I got the dreaded LOS light and no connection.After communicating with ee, they advised thelat they would ...
Hi Community, my wi-fi keeps dropping out, my daughter switched off the router for a few minutes and back on (earlier on) and it seemed to work again for a short time. She’s now in bed and I’ve got limited mobility so I can’t get to it to do it again...
the phone attached to the adaptor rarely has a dialling tone, unless i unplug, replug in the adaptor. engineer visited, ee refreshed the networ. it lasted only a week. now, a long , long wait to speak to someone
I have recently switched to EE broadband form Virgin. The serice is much better. But I keep having difficulty accessing my Marcus UK bank account and also ITV X. Both dispaly a message that I am abroad when I am actually in London. I have checked my ...
How do I connect my smart home devices to an EE smart hub. I keep getting messages that I'm trying to connect 2.4 gh devices to a 5gh wifi. Is it even possible or is the smart hub effectively useless.
I want to view my bill
Hi is anyone else having problems with their landline internet, since last night 26th of october im getting no internet, rebooted the hub even disconnected it then reconnected it, gone on today, got some form of internet but alot of stuff not loadi...
I have recently switched to full fibre and it has given me periodic ping spikes. It'll hop between 13-25ms and every couple of minutes jump to 300-1000+ (Highest I saw was 7,000). This is booting me out of my work calls, online games, and generally b...
Hi everybody,I have just received the new Smart Hub Plus. This hub has only 4 ethernet ports but at home, I have more devices to connect using ethernet (not only the WiFi). I would like advice about what hub I can buy to "extend" the ethernet capacit...
Old phone not working with digital. EE sent an adapter. Set up. Solid green light. Still not working.Bought a BT landline phone. Repeat set up. Still no dial tone?What next, please.
