Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HII’ve got 500Mbps fibre being installed in a weeks time and want to make sure I am ready for the installation. Having decent broadband is going to make such a difference to me.My phone line currently runs into a storage space bang in the middle of ...
I have switched over to a new plan using the smart hub 6 days ago. Most of the week it has been running fine but three times now the signal has just slowed and then stopped. If I switch the router on and off then it comes back.Any ideas?
My broadband transferred from BT, how do I see my contract?
Hello,Random question I know but if/when I return my router will just the router and power cable be ok? Only my phone(router) cable may be hard to return due to where its plugged in to the wall being behind heavy furniture.Thank you.
Have seen multiple posts about this from the past but nothing as of recent, unless im mistaken in which case i do apologise.Is there still no word on when an upgrade to 1.6gbps is available? I know the team in Cardiff (Next gen offline team) were har...
How to contract wi-fi
Well, what a kerfuffle it is yet again with EE 1.6gb package.We’ve been on BT Full Fibre 900 for ages, and now that Openreach have finally taken their 1.8gb service out of pilot testing stage, we thought it would be a good time to move over from BT t...
Any suggestions please. For many years I have been updating a website I run 2 to 3 times a week. Last Tuesday it uploaded but when I tried again 2 days later I couldn't connect to the FTP. After several hours on the phone to IONOS the hosts and tryin...
