Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am writing to dispute the charges on my most recent bill, dated 19th October 2024. My contract with EE ended on 3rd October 2024, and I switched to a new broadband provider on 12th October 2024.I understand that my EE services continued until the s...
Hi, Having recently moved over to EE from talktalk I tried to have my landline number ported across with the new service. FTTP line fitted by openreach and the internet is great. The problem is my landline didn't go live and after numerous phone call...
I have returned equipment but you are still requesting it. You do not recognise the tracking reference
Hi I currently have a 24 month broadband package with EE, which I believe started in March time of this year.Now I've seen the new Smart Wifi Pro 7, I was wondering if I'm able to receive the new router as part of my package, or is it only available ...
Hi , looking at joing EE with a 900mb broad band deal.I need to know if i can put the router supplied into modem only mode and use the router i currently have?Also if i have a land line via IP can i still use the modem in modem only mode?
So how does this work? Our fibre fttp line has gone down after only 4 days and so EE have supplied me with a 4G router until its fixed. I'm getting around 7Mbs with the lousy 4G we get, which is waaaaay below the 100Mbs guaranteed with our fibre c...
So EE are now rolling out Wifi 7.Shame they cannot fix the existing problems and allow you to have EE TV with their 1.6 Gbps Broadband. As a new customer I was hoping this would be fixed before Wifi 7 was made available.
Hello All Successfully upgraded to the EE Hub 7 for all items in the house apart from one. My Dell Inspiron I7 7000 cannot see the the Compatible Wifi set up the hub. Another Dell I7 can can see the compatible wifi and connects successfully. For t...
Cancelling Broadband. I need t cancel my broadband contract. You can’t do this in the account section of the website (why? I can order but not cancel?), I can’t get through on the phone…45 mins wait and then cut off at 40mins . And no email contact ...
