Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have an ASUS AX86U router that has been successfully connected to my ONT for nearly 2 years and has worked well. This morning, after a routine weekly auto reboot of the router at 3am (these have been scheduled weekly since setup), the router fa...
Good morning. I wish to temporarily divert landline calls (EE) to my mobile phone (None EE) I have tried *21* and was told my landline did not support this. I tried 150,1,2,4,1 but that also did not work. I have a pre paid account for a certain numbe...
Hi is it possible to change the NAT settings in my EE smart router for my Xbox, as it is set to moderate?
I have just paid my broadband bill, and it's yet to connect my services. How long does this usually take?...
Hi All, I have a Teamspeak server running on its default port of 9987 but it requires UDP. This has worked for years on Virgin and BT but now I have switched to EE, no-one can connect to it. I have my own router which I can connect directly to ONT wh...
Hi,Previous system BT FTTC: 60Mbps - Great coverage Wifi and extensive Gig wired network great in homeGoogle WIFI ; 5 units on ethernetDrayTek Vigor 130 ADSL/VDSL Ethernet Modem Upgraded to Fibre 900Mbps/100MbpsUsing Smart Hub Plus speeds as advertis...
I was stupid enough to change from Sky to BT broadband. I realised I had forgotten to add wifi complete to my order so contacted BT to add. I was missold an EE service and transfered over. The package started 24th September and was apparent very quic...
I’m on the 1.6Gbps contract and have been trying to upgrade to the Smart Hub Pro. However, customer service has given me conflicting information.One rep told me to call back in 5 days, while another said that existing customers would automatically re...
I'm the owner of the 1st floor flat as you'll see in the image. I'm currently with Virgin but have ordered EE. I've received an email about them drilling through and fitting a junction box externally which is where my confusion comes from. With Virgi...
