Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44153 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85456 Views
  • 11 replies
  • 12 Helpful

New router set up

I tried setting up my new router this morning, but it keeps flashing aqua. Have tried turning off router, checking cables and resetting. Still no connection. Any ideas what could be wrong?

Juleslyn by Investigator
  • 405 Views
  • 5 replies
  • 2 Helpful

Home internet

HelloWe have very slow (1 to 1.8 Mbps) landline internet for the last 15 years, despite promises from Openreach to upgrade to superfast we still do not have a date when we could get faster speeds as we live out in a rural area.So my question is can I...

Camey999 by Investigator
  • 379 Views
  • 2 replies
  • 1 Helpful

BB Password

Hi Guys - bit of an odd set of circumstances preventing me from swapping out a smart hub. I can log onto the smart hub and see my BB username but not the BB password (quite righty obscured for security reasons). When i look at the help sections my us...

DHJ464B by Explorer
  • 454 Views
  • 6 replies
  • 1 Helpful

Broadband & Mobile - easiest way to move?

I’m currently with EE for mobile (SIM only plan, 24m contract coming to an end in September). Our contract with our broadband provider ends in August, and I’d be looking to move to EE for broadband as well as take out an additional SIM for my partner...

ciara9 by Visitor
  • 375 Views
  • 1 replies
  • 2 Helpful

Smart hub access control.

  OK so I'm trying to set up access control but ever time I save anything nothing is actually saved. Ie there something I'm doing wrong?

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MattOrg by Investigator
  • 566 Views
  • 2 replies
  • 0 Helpful