Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46182 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89943 Views
  • 11 replies
  • 12 Helpful

Resolved! Accessing the broadband password

We recently switched to EE from Vodafone.   When we set up the EE account, it said it had taken over the vodafone line.   So now when we see what networks are available, vodafone comes up but not EE.  This is fine for us because we have the old vodaf...

PS4 not connecting to router

For some reason my PS4 has suddenly decided not to connect to my BT (EE) router.  All other devices are fine.  Is there something that EE have changed that needs updating somewhere?! Very frustrated  

Wilty72 by Visitor
  • 1072 Views
  • 3 replies
  • 0 Helpful

Still showing BT on my devices

I recently moved from BT to EE couple a days ago and it was fine , router re started and asked me if i had another QR from Bt to keep the passwords. When I did it showed me error that couldn’t finished and try again and now it seems it works but stil...

SmartHub issues

Hi all,I oknow  have ppreviously posted here on the forums about the new SmartHub that EE send when you take out their 1.6Gb fibre connection, but I'd like to onow is this new issue I have just me or does it affect others.My phone is set tobise WiFi ...

kryptor by Contributor
  • 535 Views
  • 6 replies
  • 1 Helpful

App and website error - This service is unavailable

I'm trying to switch broadband to EE and I want to review my options as I have two mobile contracts with EE. I need to check speeds, costs, discounts for mobile contracts etc. But all I get on the app is 'This service is unavailable - go to the broad...

Salubrius by Investigator
  • 601 Views
  • 6 replies
  • 3 Helpful

BT/ EE land line mess

Placed an order to transfer everything from BT hopefully better  how I was wrong they Forgot to sort the phone line out now nobody can contact me  hospital Doctors  

Daffy07 by Visitor
  • 295 Views
  • 0 replies
  • 0 Helpful