Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am v new to EE albeit a long time user of BT WiFI and landline. I requested EE CEO assistance by email 48 hours ago Neither he nor any one on his behalf have replied. I am expected to pay £80 ++ monthly for WiFI & landline (non-business) on a 24 mo...
So, I take it that there has never been an answer to this question that does not involve using a Smart Phone to configure the Device Names? I just upgraded today to a Smart3 - I have been putting it off but got persuaded that I need to do it due to n...
I was spose to have a ee engineer come today between 10am and 12 pm . When bt eventually referred you they told me I will have a we engineer today between 10am and 12 pm they told me to leave ee equipment unopened I have disabilities learning difficu...
It has been over 4 days since our broadband has come offline. EE has done NOTHING to resolve it; their service reps repeatedly lied about the nature of the issue and that there were Openreach engineers out to service it. Lots of business, work and e...
They are lying, thieving Bs. Bit anyone on this platform will already know that. We just have to make sure we tell everyone we know not to switch. I’m out of pocket £147.10 after being told they would pay sky penalty fee. Liars.
I've just called EE phone number included in an email I received (my contract ends this month) and during the call they asked me to confirm my bank details, is this usual. I am already a broadband customer so a bit worried.
Hi AllCan a second Smart Hub SH32B be used as a Wifi Extender and connected to each other via ethernet cable? If this is possible please could someone give me the instructions in the 'For Dummies' language. I appreciate any help on this subject.
I was hoping someone might be able to help my make progress in adding WiFi Enhancer to my Full Works 900 plan. I know that I need to pay extra to add it (£5?) but the app, website, and even the customer service team can't do so, it just cycles round...
had a forced change over from BT to EE on 27th Nov seemed to be seamless, then today 3rd Dec all my broadband settings have now restricted My streaming platforms. I have altered no settings App won't allow me to link accounts or manage my broadband o...
