Engineer hasn't arrived for appointment

[JessicaT2]

I was spose to have a ee engineer come today between 10am and 12 pm . When bt eventually referred you they told me I will have a we engineer today between 10am and 12 pm they told me to leave ee equipment unopened I have disabilities learning difficulties so I need help 

[JessicaT2]

Had no ee engineer so all the new internet equipment and WiFi things are still in their boxes not opened I need a engineer 

[Schockwave]

Hello @JessicaT2 ,

Welcome to the community,

The engineer could still be coming, but otherwise you will have to speak to customer service, as we have no way of knowing here and no account access. Sorry you are still waiting, but they could still be on their way to you, hopefully they do turn up.

[JimM11]

@JessicaT2 On this public forum, no one knows who you are, or has any account details or information, and your request does not initiate and help, unless someone has now made it to your home to assist. The info below will help you should you need to call EE CS to aide you with your request, but it will need to be a phone call from you.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150

Contact us through a sign language interpreter

[Johnell1s]

The same happened to me, engineer didn’t turn up and after I rang they claimed he/she didn’t get a reply as they called, I was waiting so they definitely didn’t turn up. No offer of compensation or reduced bill for inconvenience, just another appointment (hopefully!). 

[Christopher_G]

I'm sorry to hear that there was a problem with your engineer visit, @Johnell1s 

Hopefully the next appointment goes through smoothly. Please let us know what happens.

Chris