Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Good morning I am having issues connecting m WiFi controls to my EE appI have removed and installed new version of app but still no luckIt is a new router as I have transferred to EE from bt
My broadband is not working very good.I want to replace it.
Been a happy BT customer for 7 years, but poor recent experience suggests problems with BT / EE merger. Upgraded to BT Fibre 500 on 4.9.24, fine, contacted BT to chase the free 6 months Xbox pass and a simple 5 minute query ended up my being transfer...
I’ve recently gone onto EE broadband (sorted via EE shop in my town) for 29.99 a month then added the extra £5 to receive in coming calls only however the in coming calls aren’t getting through. Went into the shop but they can’t help and asked me to ...
Can you approve the 2 year contract for me for the full fibre 74 essentials worth £31.99 so that my bill doesn't get any higher name XXXXXX surnamr XXXXXX Account number XXXXXXXXX [Mod edit: Please do not post personal information on the public boa...
My broadband activation date is 13 Sept. I have received my Smart Hub in advance of this date.But I will be away on holiday until the 17 Sept. Will this cause any issues? Or can I connect my Smart Hub and set up my broadband at any time after the ac...
Hi all,We've been having this issue with our WiFi since we moved to EE back in April. All devices in the house suddenly disconnect and cannot connect again until we restart the router. I've tested ethernet when this has happened and ethernet also doe...
The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall...
i cancelled my account which i was told would be for free and switched over to BT (through EE because they're owned by the same company now) and now ive been charged £132 and have received threatening mail, but I’m not able to access my bill to dispu...
HelloI am having a persistent problem which has been this way ever since I switched from BT FTTP 900 to EE gigabit broadband.The problem is that I cannot view my details of my broadband plan in the EE app (on both android and Apple devices.)For refer...
