Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Think I should start when the problem started...I was with PlusNet with part fibre (FTTC) broadband when on 10/11 July overnight, my router was flashing orange, hoping it was just a temporary issue which it wasn't, I turned it off and used EE wifi ho...
So I'm having to move and turns out the area doesn't have full fibre (apparently) even though Truespeed are there. Anyway, wondering if anyone has piddle poor speeds like 35mb and can effectively work from home and do online gaming with that (only on...
Are pensioners who are Pension Credit eligable for discount on their bill?
I have just set up my smart hub and changed the admin password, within the guidelines it specifies: Manage your passwordYou'll be asked to enter this password before you can access the set-up options in your Hub Manager.Your password is case sensitiv...
Hi,Just moved over to EE from BT and have received a Smart Hub Plus, a Smart WiFi plus and a smart Hybrid Connect.So far they all seem to work though I have yet to check broadband access to my NAS.My question is about Hybrid Connect. I tested what h...
Well I’ve just gone through the process of trying to add my broadband account to the EE App and guess what - EE SUCKS!I got sent a code, entered it, got “Sorry, something’s gone wrong our end”, tried again, same message, tried adding via bank account...
Does anyone else pay 48 pound a month or is it them ripping me off. 48 pound for just broadband seems a hell of alot
Had a text to say my bill is really to see but when I log in can't see it
Just curious if anyone knows the answer before trying to contact support, I successfully migrated from BT to EE, same package essentially although the one I ordered was 550mb vs the BT 500 which I assume is to sell the idea to you! however now everyt...
Just transferred from BT. Got all the new kit and trying to set it up. The app is terrible! I had set up everything and they appeared in the app. Then next time I went in and I got a message to set up for first time and then got the wheel of death. ...
