Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Transition to EE seemed so easy. now ten days into process: parcels sent almost daily, never received instructions as EE had my email wrong. Have received hubs, minihubs, phone bases, extenders etc and spent hours on phone/video calls trying to resol...
Does anyone know how automatic compensation works? We had no internet from 24th Jan to 4th Feb due to the cable being snapped by a tree. When it happened I looked online and a number of websites said automatic compensation would be given after 30 day...
Hello, i recently switch to EE, someone came to my house 2 weeks ago to offer EE broadband and he said that I’m not going to pay the early disconnection charge from my previous broadband provider. How can i claim it? thank you.
HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...
Hi all, I’ve just joined BT again, and I am on the fibre 2 package 67-80mbps and was wondering if I will be sent the BT smart hub 2 or the new EE smart hub plus? As I have a family member who’s with BT and was given an ee router instead. My main reas...
I have just moved to EE broadband(FTTC) and have received my EE Smart Hub Plus (model SH30A).I would like to try using an EE WiFi Plus extender - (model SW30A), but I cannot find if the SH30A Hub is compatible with the SW30A extender.I have seen refe...
Hi everyone, I'm new to ee and have signed up to the 1.6 GB WiFi 7 package. Ideally I'd like an extra wifi pro extender in place before I go live on 23rd Dec. Can I get one for free or do I have to go through the rigmarole of waiting until it's insta...
So I've had a fault with my ee broadband... Narrowed it down to faulty mastersocket in the house. Ee booked 5 engineers over 2weeks and non have come out. Either cancelled by ee or openreach with zero notification. Shocking customer service literally...
I currently WAH and the WiFi went down a week ago after next door neighbours had their WiFi fitted, EE have done nothing they told us they were sending someone out Friday, didn't arrive, we were then told Sunday, didn't arrive, then we were GUARANTEE...
I have moved over from BT to EE, So far worst mistake I have ever made.The buffering while streaming is a nightmare. I am streaming the usual Netflix, Disney and Youtube via my Sky box. I have reset my Smart Hub, tested the connection through the EE ...
