Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44211 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85589 Views
  • 11 replies
  • 12 Helpful

I still cannot add my broadband to the APP!

Hi I have spent much time on the phone to the technical team to add my home broadband to the APP where my mobile phone is already added, I have the correct email address, (I only have one email address) and account details, I consistently get an erro...

MrWilks64 by Investigator
  • 1000 Views
  • 9 replies
  • 3 Helpful

Technophobe needs help

Any suggestions welcome! I have recently moved home and had to change internet provider. After the usual sales spiel we went with BT who outsourced us to EE that required work from openreach. Long story short after over 2 months with nothing we now h...

dave891 by Investigator
  • 824 Views
  • 23 replies
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Resolved! No option to return/recycle equipment

HiI don't get the option on the account to request a returns bag, probably because we had been with BT for eons.I rang and they said one would be sent in due course, it wasn't. I don't want get charged down the line. I haven't had any emails etc enco...

Resolved! Massive ping/latency spikes on new WiFi 7 router

Hello,I've recently migrated from BT and have just installed my equipment for my Full Fibre 900 line. Our download/upload speeds are great and consistent, but whenever a video buffers I get massive ping spikes. This is a repeatable, reliable thing th...

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JamesG94 by Investigator
  • 2009 Views
  • 24 replies
  • 0 Helpful

Cobham Surrey meltdown

Anyone else suffering? Broadband went down last night, message from EE says it will take 5 days to fix. So my alarm system doesn't work, can't access the Internet from my computer for work, digital TV out of action. No-one at EE answering the 150 num...

LeighLady by Investigator
  • 383 Views
  • 6 replies
  • 2 Helpful

Eufy Doorbell

Hi, I am having real difficulties setting up my Eufy Doorbell to the wi-fi it just wont connect? i have changed the setting in the management page to 2.4. I have re set the eufy but it says to turn off Firewall and I am unable to turn off Firewall in...

jenbird by Investigator
  • 858 Views
  • 20 replies
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Newtork Interface eth 1 2 or 3, keep going down and up

Hi,Newtork Interface eth 1, 2 or 3, keep going down and up is this normal and what does it mean? Is the hub bringing them down and up?The hub is the EE Smart Hub Plus, the latest oneHere is just an example but there are many, many lines of this:23/02...

CJMH by Contributor
  • 2341 Views
  • 35 replies
  • 0 Helpful