Broadband & Landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 79 Views
  • 0 replies
  • 4 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46493 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90523 Views
  • 11 replies
  • 12 Helpful

Resolved! EE app not logging in!

im not insaine!go to log in. asks me to set up pin etc. complete everything.then tells me there seems to be  a problem!i cant  get into the settings at all. HELP!!

Resolved! Smart hub pro - how to merge the WiFi chanels

Hi team!I finally got my 1.6gb fibre installed last night and so far; it’s looking very good - but I have one technical issue that I’d like some help with please. my HomePod isn’t working too great , it keeps buffering and not behaving - I’ve done so...

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mirrors90 by Skilled Contributor
  • 603 Views
  • 6 replies
  • 5 Helpful

Resolved! Refund

Hi, I changed to EE broadband in July 2024 but my existing “Three” broadband contract ended on February 2025.  The EE cold call sales told me EE would refund how much I have paid to “Three “ during this contract period. My “Three “ contract already f...

Lightico

Do the sales staff know that by using this Lightico service they're working to replace their own jobs with AI bots? 

Difficult port forwarding UI

I'm using the the super hub plus and trying to add these rules. I get endless results like the 57972 is a result of the table recalculating the numbers on the fly!Where can you open ports to specific IPs, as per A&A in the above example?Thanks.

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Wifi controls not available in EE App.

I recently renewed my BT broadband deal and switched to EE. Unfortunately whilst I was perfectly able to utilise Parental Controls in the BT App the EE App just doesn't work, when I select Wifi Controls it simply gives me a message 'We can't load thi...

mjn73 by Visitor
  • 7344 Views
  • 55 replies
  • 24 Helpful

Tado Internet Bridge won't connect to EE Router

Hi All.I've just changed my internet provider to EE. I was struggling to connect the Tado Internet Bridge to the EE Router i.e. No power, No LED's lite on the bridge.I read other people's suggestions & ordered a TP-Link LS1005G 5 port switch from EE ...

EE

The signal for gaming is too poor. Can I switch to fiber optic broadband?

Zhen0601 by Visitor
  • 313 Views
  • 2 replies
  • 2 Helpful