Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Switched to EE mobile and broadband 6 days ago and still no broadband. Nothing. They say there is an ourage and this is being reviewed by some "Team" today. After 6 days!! **bleep**!!!! How do they get away with this ? Any advice?ThanksNick
After having a nightmare transferring from BT to EE all services etc. Name and DOB wrong, now sorted and unable to manage accounts on the App, that no-one can fix it seems. it now appears that EE say they are going to charge me £22.99 as a set up f...
Direct Debit problem, I am deaf and have ONLY broad band.There was a problem and my direct debit was cancelled, I wish to verify whether or not EE have set up a new direct debit, due 8th Nov.I have no landline and use a different mobile phone network...
Hi I went to EE store and they said had to move my BT broadband to EE. I am not certain if this would be better. Please could you share your experiences? I think if I move to EE they will charge me more.
My broadband keeps disconnecting, is there anything I can do to solve this?
I m a new customer. Promised that my connectivity would be much better switching from BT. what a mistake I’ve made. Appt booked - no technician/engineer turned up got cut off so set up EE but it’s so bad we have no signal upstairs I already hate the ...
I switched over to EE from BT and kept my BT router. When I want to turn on my vpn, it states EE and it is not password protected. I do not know if I still use my BT hub name or choose the EE one. Any help and advice is more.than welcomed.
What do I need to do about it
I’ve just had the smart hub plus and I need to purchase a longer cable. The cable I need is from the wall socket to the hub shown below. Can anyone advise please from the wall socket to the router/hub. Are they standard or do I need something spec...
Hello community…activation date for my home broadband is 7th November…(original date was 28 October, they changed it for some unknown reason) …I doubt activation date can take place as I do not have an Optical Network Terminal installed.I notified EE...
