Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43945 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84913 Views
  • 11 replies
  • 12 Helpful

Contacting EE

I can’t call EE as I am currently away. I can’t find an email contact or online chat service. How can I contact them?

Declanfb by Investigator
  • 357 Views
  • 6 replies
  • 0 Helpful

Resolved! New debit card

Hi I have been trying to add a new bank card but I can't find were you actually add a new card!

EE Router

My move to EE broadband completed yesterday but I have not received a new router. Previous one was plusnet. Will it be a long wait? Thanks 

TawS by Investigator
  • 261 Views
  • 1 replies
  • 0 Helpful

Mid-Contract price rises

I really hate this practice of offering 18 or 24 month contracts with a built in Inflation + 4% price rise each April. My broadband and Mobile contracts went up by about 15% each back in April, I strongly believe this was unreasonable and should have...

Ian06 by Established Contributor
  • 1088 Views
  • 9 replies
  • 1 Helpful

Delivery

Have active line tomorrow 11.10.2023 but dont have router delivery 

Lara32 by Explorer
  • 257 Views
  • 2 replies
  • 0 Helpful