Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello community…activation date for my home broadband is 7th November…(original date was 28 October, they changed it for some unknown reason) …I doubt activation date can take place as I do not have an Optical Network Terminal installed.I notified EE...
When I got moved over to EE, my digital voice phone wouldn't pair with the EE router. After a long-ish phone call, I got through to someone who did some kind of resets his end. I restarted the hub and phone and got it working.Now, after I found out t...
Just switched from sky Wi-Fi to EE, the general speeds are much better and averaging around 200-400 mbps download speed however about every 10,15,20 seconds ill get really bad spikes in ping for a few seconds. does anyone know how to fix this please...
please can you me my billing number and phone number.
Live chat hasn’t ever shown up in app as an option to contact ee
I would like to replace my hub that came with EE and use the ASUS DSL-AX82U i am on the Fibre plus plan. as i would like to use a vpn built into the router would this be compatible?
How this company sells itself as a tech company is laughable. First it took weeks of back and forth and misinformation to get my broadband hooked up. Now it’s been six weeks and EE cannot figure out how to connect my broadband bill to my EE account o...
I am repeatedly getting emails and texts saying I have not returned a faulty hub when I sent it back weeks ago and have confirmation of certificate of posting. I have just tried to ring EE customer services and as soon as I started talking to them a...
Hi! I moved over from a BT Smart Hub 2 to an EE Smart Hub 2 over the weekend. All is working ok apart from my work laptop that now throws up this message on all https sitesAn application is preventing Microsoft Edge from safely connecting to this sit...
