Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have an EE Smart router with a Fibre connection and white EE Smart WiFi Discs.As I work from home, I need to replace my router with a third-party router so I have more control over the router configuration.I am looking for a third-party router with...
Hi I am trying to Link my Broadband account to my EE App and it's asking for an Account Number which I don't have?! We have just upgraded to Full Fibre with with EE I pay Direct Debit so I only get emails. None of my emails give me an account number ...
Got moved over from BT. I am not able to link my broadband account or have any access to my account. I’m unable to see my bill or even access any of features i have got with my internet package
Hi, Ive just switched to an ee hub from a BT one. How/where do I get a Home phone adapter that wasnt supplied?
I am a BT customer who has been "upgraded" to digital voice and now gets billed through EE.The first bill came though last month and I could not get the page to load and ended up spending ages on the phone to support to try to get it sorted. Was told...
If i reset the Smart Hub 3+ as there is no backup option, does all the app config remain like the groups / named devices etc?
Hi all, we’re just about to come out of the 24 month smart WiFi lock in with a FTTC delivery. We live in a stone built house with wall thicker than that long one in china. To get anywhere near reasonable connectivity we have 6 smart discs (2 on lan b...
Moved over from BT full fibre to EE (their choice not my mine). Now Digital voice constantly fails - have dail tone but callers can’t hear us we can’t hear them. Constantly having to have the router refreshed.EE sent new hand sets (as said it was our...
My new EE router wasn't running properly from install. It was unstable and upload speed was only 10Mb, should've been 110. So I did a factory reset and now the digital phone settings say unconfigured and I can't pair the white box that plugs into the...
Hi, I have the exact same problem for my home broadband. I received a text on 8 April advising that my bill was ready to view but when I use the app or log on to the website, the only bill that I can see is dated 11 March. An amount was taken from ...
