Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Called BT due to ongoing problems with broadband (we’re not in a full fibre area). Advisor told us EE regrade would help, so engineer came and connected the new EE hub & boosters. I’ve not received any documents and I’m unable to view anything relati...
Paid my bill but my broadband is still off
Recently migrated over from BT to EE, which was a nightmare, and to try and resolve various issues with the migration we received a new EE Smart hub to replace the BT Smarthub2.All fine, except I've discovered there's no DDNS option in the new EE hub...
How do I go about getting a new router as I’m is about 8years on and now playing up
Just installed the Smart Hub Pro today and so far the set up experiance, range, speed tests have all been good, even VoIP connected without issue. The Smart Hub Plus was a nightmare, errors trying to get into the admin page and it was very sluggish a...
I have recently moved from BT to EE and have a Bambu 3D printer that will only use 2.4ghz wifi connection. It is located away from the main Hub, and I am using 3 EE Smart Wifi Extenders to connect around the house.However the extenders only offer the...
Am I stupid? Have WiFi boost but never seem to get connected
Hi AllOur smart plus BB router (black box with the illuminated EE symbol on) over the last 5 days has started dropping out at about the same time each evening, its quite frustrating I keep doing the `help` text to EE and each time the diagnostic resu...
Ive been moved from BT to EE and was reconnected today, however apart from two emails detailing the plan, i do not have anything saying how to access EE bills like account number. My BT webpage is just showing "Sorry we cant get your account details...
