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Since changing to EE my internet quality has been awful

Connord812
Explorer

‎28-01-2025 07:11 AM

My experience so far with EE has been awful, I switched from my old provider because they put their prices up and EE quote me a cheaper price (which lasted three months). Ever since then I had no end of trouble the internet works on week then stops the signal is always poor, contact them doesn't do much they say there are sending out a engineer what you never see but sometimes it works for a week or two then you have to go through the whole tedious process again. 

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XRaySpeX
EE Community Star
EE Community Star

‎28-01-2025 09:15 AM

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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