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GOOD MORNING

R0m3r0
Visitor

‎29-01-2025 07:49 AM

Good morning everyone,

For about two months, my internet has been dropping a lot around 10:00 PM and only comes back after a few minutes. This really frustrates me because if it happened once in a while, it would be fine, but it happens EVERY day. I have a "Smart Hub," which I believe should work in a way that I never lose my internet connection.

Well, the problem is that yesterday my internet went down and has not come back. As of now, I have no connection at all, and since I depend on it to work as a freelancer for an agency in Brazil, I am unable to do my job. I tried resetting the Hub multiple times using the Factory Reset button, but it does not work in any way. The Hub has a solid green light and blinks 10 times.

Honestly, I am VERY disappointed with this company.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-01-2025 08:04 AM

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP