24/7 help?

EWatt
Visitor

I have woken up this morning to countless emails about opening a new broadband account, direct debit details, engineer details etc I have not opened this account and do not wish to have this etc. 

the help centre say to report straight away by calling 150 but I don’t have any options to do so and are met with no one is available right now. 

is there a helpline or chat or anything to support with hacking and fraud scams out of hours? 

3 REPLIES 3
JimM11
Brilliant Contributor
Brilliant Contributor

@EWatt Here is the general help to EE, open from 8am onwards but best deal with it.

Contact Us | Help & Support | EE

 

Chris_S
EE Community Support Team

Hi @EWatt 

Open every day, all year round from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday.

You can find all of the ways to contact us by clicking the link in @JimM11's post.

Chris S

XRaySpeX
EE Community Star
EE Community Star

Try calling CS on the Freephone no. (Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP