Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Why would the equipment for my internet at my property be linked to another account even after raising concerns account previously?I did indeed have an open reach engineer visit so i would imagine any equipment should be linked to myself and home pro...
I’ve recently switched from BT Business to EE, but there’s an issue with my account number / reference and I really need some clarification. Have been trying for DAYS to speak with someone - different days, different times etc. - but the line just ri...
Hello, Just had EE Busiest bundle installed yesterday morning. My problem is with the ‘Wifi Enhancer’ on the App that allows Game mode and work mode. I had it for 2-3 hours and then opened up the app later in the day and it’s not showing as an opti...
Having being 'encouraged' to migrate my something over twenty years relationship with BT Broadband to the new better? EE Broadband service for less than three weeks. it has been proved to be a constant problematic service.Not withstanding the replace...
I have 4 cordless phones, all fully charged, none of which are working. When someone calls, it ring, I pick up, the line goes dead,the screen is blank.I have tried unplugging, repluggling, checking the line on the computer.Mobile service is not good ...
My broadband is up in May and I want to get the best deal and a new router so I am happy to take out another contract. But the only contract EE offer at my current address is 70 and I am currently on >300! What could be going on?
Hi i am just asking a general question to other EE broadband users.I missed a bill payment as I was unaware the direct debit was returned. I have since paid the bill and I am well aware it can take up to 24 hours for my service to resume.I was just w...
Engineer visit 3rd of December. I can’t wait. I’ve been on the 900mbps service for the last 18 months and I can’t complain about what EE have provided at all. However, I have been using Mercusys WiFi mesh (WiFi 5) so I have never really had the bene...
Please Help!We have had nothing but issues since swapping providers from Sky to EE.We were told the speed would be better if not the same with EE but this has now been the case. Issues from day 1 and they sent an engineer out but they said all was O...
