Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is anyone aware of the situation with the above please. It appears to be affecting a lot of properties.
A few weeks ago my BT contract had expired so negotiated a new extension with increased speed. At the time I was told I would be moved to EE and it was agreed that I would be supplied with a new EE Smart Plus Hub and I would be sent a bag to return t...
Basically I will be switching from Plusnet FTTC, to EE FTTP product Thurday (PM install slot). When do I switch over from the Plusnet Hub Two, to the EE Smart Hub Plus?
Hi My full fibre connection has been down for the last few days and the date for the EE engineer visit is still about a week away. Fortunately my smart-hub has been able to failover onto the 4g smart connect, but the 4g speeds where we are quite poor...
Hi I’ve just switched from bt to ee I’ve had a bag sent to send back my Wi-Fi disc that I use up stairs and says I’ll be charged £30.00 if not sent back but I’ve not been sent a new one from ee
Hi I’ve ordered the WiFi and it gets turned on tomorrow I still haven’t received my router is it normal for it to be delivered so late
I thought i worked out how to get this yesterday, but its now not working.How do i login on desktop to see billings ?
Hello, I am thinking of switching from talk talk to EE with one of the black friday deals but I am just wondering how long I will be without internet for if I switch and I have just found out talk talk are going to charge me around £180 for early ter...
I have set up a Roon server, using a MAC Pro. I am getting an error message concerning my EE broadband's ability to connect the Roon ARC app on my iPhone with the Roon server. This is the screenshot:The error message is:{"ipv4_connectivity": {"status...
The Broadband section in the EE App shows a Smart Hub Plus image and Label.When I click on it I get an Image of a Smart Hub Plus, however when I scroll down to the bottom of the page I see a sectionAbout your Smart Hub ProIs this normal?
