Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all,We've been having this issue with our WiFi since we moved to EE back in April. All devices in the house suddenly disconnect and cannot connect again until we restart the router. I've tested ethernet when this has happened and ethernet also doe...
The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall...
i cancelled my account which i was told would be for free and switched over to BT (through EE because they're owned by the same company now) and now ive been charged £132 and have received threatening mail, but I’m not able to access my bill to dispu...
HelloI am having a persistent problem which has been this way ever since I switched from BT FTTP 900 to EE gigabit broadband.The problem is that I cannot view my details of my broadband plan in the EE app (on both android and Apple devices.)For refer...
I moved from BT in April and signed up for package of internet and landline. My contract says my bill each month will be £64.99. I have just paid this month and it is correct but the estimate for July is £194. This is freaking me out.Where has this a...
I’m with EE for broadband and noticed this morning that my router light was flashing. No internet. Checked all connections, turned router off, waited, turned it back on. Still no internet. Had a text from my neighbour to ask if I my internet connect...
Unable to see recent bills. Just not there via Manage Broadband.
I moved from o2 to EE some time ago with my joint mobile contract. On a further visit to the local store i was told they could provide me with my broadband and tv cheaper than Sky so I switched. I am now paying £93 per month for 2 mobile accounts, my...
Just installed our new kit for EE broadbandThe Hybrid hub that we received did not have the two antennae and was also missing the power adaptorWho do I contact about this?Thank you
Im having the same problem, ive spoken to ee and have been told the new ee smart hub isnt so smart ,as they are having trouble with them, ive had my full fibre fitted 3 weeks and still havent had it connect a full day without issues , im now on my 3 ...
