Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45405 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88347 Views
  • 11 replies
  • 12 Helpful

EE Smart Hub Plus

I have just switched to EE Broadband and they have sent me a Smart Hub Plus. The power plug (the barrel connector that plugs into the back of the router) is different from all previous connectors. It seems to be 3.2mm/1.1mm with a red tip but I canno...

Resolved! Accessing the broadband password

We recently switched to EE from Vodafone.   When we set up the EE account, it said it had taken over the vodafone line.   So now when we see what networks are available, vodafone comes up but not EE.  This is fine for us because we have the old vodaf...

PS4 not connecting to router

For some reason my PS4 has suddenly decided not to connect to my BT (EE) router.  All other devices are fine.  Is there something that EE have changed that needs updating somewhere?! Very frustrated  

Wilty72 by Visitor
  • 997 Views
  • 3 replies
  • 0 Helpful

Still showing BT on my devices

I recently moved from BT to EE couple a days ago and it was fine , router re started and asked me if i had another QR from Bt to keep the passwords. When I did it showed me error that couldn’t finished and try again and now it seems it works but stil...

SmartHub issues

Hi all,I oknow  have ppreviously posted here on the forums about the new SmartHub that EE send when you take out their 1.6Gb fibre connection, but I'd like to onow is this new issue I have just me or does it affect others.My phone is set tobise WiFi ...

kryptor by Contributor
  • 455 Views
  • 6 replies
  • 1 Helpful