Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, have recently been moved across from BT where i was happy, to EE for broadband. It hasnt been a smooth transition by any means. Now having trouble with Parental controls. Have grouped phones and tablets and in that group set controls to strick bu...
I upgraded yesterday to EE broadband but on receiving direct debit instructions my name is wrong I was with BT so hopefully bills carry on getting paid as I’ve tried calling was told I’d get a call back yesterday but nothing went on to chat was told ...
I’ve just got sky glass and I’m having trouble with connecting eathernet as no matter what device I use it’s not connecting to any device I’m thinking there may be a fault on the hub I can connect wireless but with Ethernet I can’t get a connection o...
Does anyone please know how i get a cancellation form or is there such a thing? I have ordered broadband but need to cancel my order as I am actually about to move house and I have no access to a phone at the minute...(long story) so cannot call to s...
I am writing to express my dissatisfaction with the customer service I have received over the past month. My wife and I have been trying to upgrade our broadband to full fibre 900, but we have been unsuccessful due to repeated errors. We were informe...
Hi!Originally wrote this on the BT community forums, but was advised to post on here!!!Just been on the phone to BT (regarding a mobile extra I wanted removing), and have moved over to EE for a better broadband and mobile deal.The rep said I would be...
Hi, I am having to return my recently acquired EE smart hub plus, I received with it's box ect but I binned the box it came with, I have received now a package to return the items in just not the box, will I be okay just to send the items or will I n...
Guys. Help.We are now on our 4th new hub, had several engineers out and all outside lines are perfect. Today another engineer has checked inside and all is fine. All cables upgraded to cat-8, and each and every day it drops out for 3 seconds at a ti...
hybrid connect initial set up is fine but as soon as plug network cable to my household tena mesh system into main smart hub plus the hybrid connection drops out and flashes red. Has anyone solved this?
Hi,Just had everything installed today with a new EE router, plugged it in, lights did what they were supposed to do and then the router started to update.It says it should take 20 mins to an hour but three and a half hours later it’s still going, a...
