Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I see many people struggling with the same issue – BT Hub won't pair to the EE app – so is there a fix? Why do I need to use an app to modify parental controls? When we were with BT we could manage the wifi online.
i upgraded from BT full fibre 500 to full fibre 900 a few weeks ago.....As the bt router is not fit for those speeds when wireless i phoned up and asked to downgrade to 500...I was told by the BT/EE employee that this couldn't be done as new terms a...
Has anybody else had a nightmare with EE House move ? I've been told numerous dates , each date came and went with no broadband and now they are blaming open reach and are unable to give me any switch date ??
Hi,I have recently purchased fibre from EE and have seen on my order that Openreach are coming on Monday to do the works outside the house. The problem is my actual phoneline comes straight into my house and is terminated under the floor in the cupb...
Hi all. I upgraded to 900mbps fibre the other week and moved from BT to EE and all was well for the first few weeks. But this past week, the signal from my smart wifi hub has been awful. Places in the house where unused to get a good signal, I get ...
In preparation for Black Friday deals, I'm looking at options to upgrade to 1.6Gbps with WiFi7. However, I note that Digital Voice still isn't available with that line speed. EE, is there any prospect of your offering DV with 1.6Gbps, or are you real...
The EE app is awful. I'm a BT customer that has moved over to EE, (I received an email from BT telling me to do so) I'm trying to link my broadband through the app. The app says it needs a passcode. When I request the passcode, nothing comes through....
So I've just signed up to Wi-Fi enhancer in an effort to reduce random lag spikes when gaming (specifically on The Finals). I have to say initial impressions are that it works very well but I do wonder why this isn't standard and why the standard Qo...
Hi, I’m a new broadband customer to EE but I’ve been a mobile customer since the start of the year. I’ve never had any problems, however when I switched over from Sky I was told my activation would be the 30th Oct with a text and email to prove. Noth...
How absolutley useless are EE for a so called "tech" company. We have been forced to move from BT to EE for our telephone and broadband. Unfortunately we have had nothing but issues with them since we moved over. Never received any emails from them ...
