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Smart WiFI Plus setup & questions?

jezthomp1
Investigator
Investigator

Recently upgraded to Full Fibre 150 and on average have around 140 down which is all fine.

However, is the Smart WiFi plus known for being a bit random with its communications to the EE App?

I have the main Smart Hub setup, upstairs in an office.

I've setup one downstairs and it says in the EE App that is has a 'poor signal' and the light is a solid orange on that one. However, when it says my phone is connected to that i'm still getting 130/135 if i do a speed test.

I've also one setup in the bedroom which is opposite across a landing from where the main Smart Hub is, this one has a aqua light and in the EE App it says it has 'no signal'  however, again devices are connected to it with a decent speed.. according to the network section of that app.

Is it known thig that the app and/or Smart WiFi Plus is a bit random with its readings?

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@jezthomp1  If it’s not got an aqua light it’s not working correctly .  You might want to read THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
JimM11
Brilliant Contributor
Brilliant Contributor

@jezthomp1 As you have found the app is not the greatest in all honesty for anything related, most just go with the light status and ignore what the stupid app say's. Smart wireless is easy to test, take a speed reading with it on, then with it off, big difference needed and working, little difference then probably not required at that location, the device determines where it is going to try to connect too, if it can get to the router then it will always try hard to do that.

I'll probably just leave as is, although its orange and 'poor signal' devices near it seem to connect find with a decent speed. Yeah the app seems naff, thanks.

JimM11
Brilliant Contributor
Brilliant Contributor

@jezthomp1 You can switch the Extender light off in the Advanced Wireless with the web manager, not sure about the app, if the orange is bugging you!👍