Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44297 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85811 Views
  • 11 replies
  • 12 Helpful

EE/BT broadband router in modem or stelth mode.

I took out an EE/BT broadband contract and received a Smart Hub SH31B. I logged into the router and tried to put it into modem or stelth mode so I can connect it to my mesh network. This was unsuccessful due to the settings heavily restricted by EE/B...

HARVS980 by Investigator
  • 2436 Views
  • 6 replies
  • 1 Helpful

New EE

I am set to go live on the 4th of December  I ordered on the 1st  of December  I was supposed to arrive today the 2nd but it say delay  contact me back  *********   [mod edit: removed personal details from the public forum] @G. Christmas 

JN20 by Investigator
  • 861 Views
  • 12 replies
  • 4 Helpful

Ee wifi showing

I have recently changed from BT halo and they have put me on the new ee smart hub.however i am concerned that i could be losing bandwidth as it seems it also shows a ee wifi (open) and ee wifi x (closed) networks too that other people can log in to i...

Will EE Replace A Old Brightbox 2 With A Newer Model?

I have been running a Brightbox 2 router with an ethernet cable extending out to my home office where it plugs into an extender device in Access Point mode.Everything has been fine for years but sometime between 3pm-4:30pm on 01Dec23 the extender sto...

Robile by Explorer
  • 1231 Views
  • 3 replies
  • 1 Helpful

Broadband wire

hi there, I have broadband installed and the wire that runs from outside my house comes into my house and runs along the skirting board in my living room. It has been secured to the board with a type of nail. The skirting board needs replaced and I c...

BigDec1 by Investigator
  • 331 Views
  • 2 replies
  • 0 Helpful

Resolved! EE white FTTP router hidden ssid

I have set my 2.4 GHz WiFi to channel 6. Does anyone know why my router is also displaying 2 hidden ssid's on the 2.4 GHz band alongside the one set to channel 6, that I named as  2.4ghz. Have factory reset router. Always done this and has been the s...

huggons by Established Contributor
  • 2048 Views
  • 14 replies
  • 5 Helpful

Website says I have no products

I'm having connection issues. This happens periodically. A technician is Sent, fixes something outside and it's sorted for a while. It just happened again. This means my Nest camera is offline and I have no doorbell. I tried checking the service stat...

EranB by Contributor
  • 394 Views
  • 5 replies
  • 0 Helpful

Smart Wifi - number of access points

I've just moved over to EE Broadband from BT Broadband. With both providers, my service is/was FTTP 1Gbps.On the BT service, I was using the Smart Hub 2 with Complete WiFi and I had four discs around the house, all connected to the Smart Hub via ethe...

garywood84 by Established Contributor
  • 501 Views
  • 1 replies
  • 0 Helpful