Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Sky Broadband Contract Buy Out

I have just cancelled my sky tv subscription (3/11/23) but have 12 months left of my sky broadband contract. Do EE still do a contract buy out and if yes, how do I go about it please?

Brightbox 2 - broadband light flashing amber

My router was working fine until this morning when I noticed the WiFi on my mobile was disconnected, checked the router and the broadband light was flashing amber.I reset but still the same, left it as I went out, still the same this evening. texted ...

Moving from BT FTTP to EE FTTP

I'm out of contract with BT for my existing FTTP 900 and looking to move to EE, my landline is delivered over Digital Voice also.When i put my postcode and phone number in, I get "It looks like you're already one of our customers on BT BroadbandYou'l...

Problem with the router

I've been without internet for a week and no one from EE can solve it. My router has a blue water light flashing and my internet doesn't work. Can someone help me?

Line Checker doesn’t work with my address

Hi, just after I moved into my current house around two years ago I ran the EE line checker in the hopes of switching to EE and consolidating my phone/broadband payments. For some reason the line checker just gave me an error saying there was an issu...

broadband problems

I've got part of my problem sorted out by openreach/ee broadband phone helpline, but I'm going to post from the begining of my issues, as there are ongoing problems.Last Friday, my broadband was coming and going, sometimes connecting and sometimes no...