bill is wrong and 150 is not working properly

Les93
Visitor

‎24-01-2025 04:57 PM

I tried to reduce my bill and agreed to switch off my landline.  But I now have two bills, one for broadband and one for my mobile.  This is not right is it.   I have phoned 150 and when asked I selected 2.  But this is not registering.  So I get an unusable text message.  Help me please.

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XRaySpeX
EE Community Star
EE Community Star

‎24-01-2025 05:27 PM - edited ‎24-01-2025 05:27 PM

If you have BB & a mobile with EE, you will get 2 bills. They are not amalgamated.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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