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bill is wrong and 150 is not working properly

Les93
Visitor

‎24-01-2025 04:57 PM

I tried to reduce my bill and agreed to switch off my landline.  But I now have two bills, one for broadband and one for my mobile.  This is not right is it.   I have phoned 150 and when asked I selected 2.  But this is not registering.  So I get an unusable text message.  Help me please.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎24-01-2025 05:27 PM - edited ‎24-01-2025 05:27 PM

If you have BB & a mobile with EE, you will get 2 bills. They are not amalgamated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP