I had already got my devices paired with the EE App and had been problem free for a couple of months, but recently I got an error every time I tried to manage my devices in the app. Eventually I uninstalled and re-installed the app. When I came to attempting to re-pair my hub with my devices I got an error saying that my hub was maybe turned off, it wasn't, or failing that the problem may have been connected to a different WiFi, it wasn't. I now cannot see my home network or my devices, wifi extenders, Hybrid Smart connect etc. My broadband/WiFi appears to be working properly and all lights are aqua. I attempted to enter the hub manager via the router address, this also brought up an error message.
Any ideas?
