Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45301 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88131 Views
  • 11 replies
  • 12 Helpful

Resolved! MTU

HI.  I have the EE Smart hub SH31B.  Lookin into the Broadband advanced settings, I am unable to locate any MTU setting.  Is such available?  If so any guidance is most welcome.Best wishesLojong7777

EE app Wi-Fi Controls not working

There are countless posts on this forum relating to the EE app where the problem is that Wi-Fi Controls cannot be setup. I have looked at many of them, most of the recent ones (September 2024) but the common theme is there appears to be no solution. ...

Johned2 by Explorer
  • 687 Views
  • 7 replies
  • 1 Helpful

Top box and internet

Top box constantly not working and needs rebooting.  This is my second box and is worse than the first one.  Internet since going to fibre is intermittant.  Top box keeps saying not connected even with a cable.  Cannot access website or app, just say...

jochster by Investigator
  • 371 Views
  • 3 replies
  • 0 Helpful

Wifi in public areas.

Since transferring from BT to EE on full fibre boadband I have been unable to connect to public EE wifi connections.It asks for details & then says not recognised.Anyone tell me what is going on? 

Nitonboy by Valued Contributor
  • 309 Views
  • 1 replies
  • 0 Helpful

Improving Wifi for my doorbell and cctv

I have EE through a router in the top of the house next to my work computer, pointed in the direction to get the best signal as we live in an old house in the middle of nowhere with trees etc blocking signals so i am loathe to move this router as its...

Coops51 by Visitor
  • 336 Views
  • 2 replies
  • 1 Helpful

Resolved! Wi-Fi 7 plus boosters

Has anyone got more than one successfully working on the network? I have 2 boosters but never got them both working at the same time, both tested and work, but one will only be usable at a time. One shows ‘online’ but no signal. This worked prior to ...

Gonz2 by Contributor
  • 1448 Views
  • 9 replies
  • 2 Helpful