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Parental controls on EE app doesn't work as I was locked out of TV

jlester24
Visitor

‎19-11-2025 10:48 AM

I selected the EE smart hub as a way to control viewing for my child. However the app managed to lock itself and we weren't able to access the TV. When I reported this, EE sent a new smart hub and an engineer came to investigate. He told me that the app is not good and it would be better to enter the smart hub as an administrator to set controls. My tech skills are limited and not inclined to pursue

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XRaySpeX
EE Community Star
EE Community Star

‎19-11-2025 11:30 AM

@jlester24 : His advice is flawed. He probably doesn't know this hub. You can't set parental controls from the router itself. EE have left it all down to their app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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