My contract ends 27th november. I rang to cancel yesterday due to price increase. They said they would cancel on 29th. When the email came through it said 29th december so I rang them again. Was asked if I was moving house said no but he said that is what was showing on my account as reason for closing. Was told I only have to give 2 weeks notice so can cancel on 1st dec. He cancelled the 29th dec. But said the system would not let him do the new cancellation for a few hours so to ring back next day notes would be on my account. Rang and eventually was told cancellation was done. I asked for an email confirming that and he said he had sent it. Not had an email and my account is not showing the new cancellation. I am so confused!! I know I will have to ring back. Looking at the website it says 14 days notice out of contract so should I wait until the 27th and then cancel?
